Sr. Analyst – Benefits Support Management
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Job Summary
Requirement:
3 years of experience in US healthcare Insurance or Any insurance non claims experience or Semi -voice customer care with excellent communication skills.
Budget Shift
10 LPA US Shifts
About Gallagher:
As a global insurance brokerage Gallagher seeks to provide the best service to its customers.
The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service helping our global teams serve our end customers better meet regulatory requirements and improve speed to market. The Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher providing premier service to our customers around the globe. The GCOE has grown into a team of approximately 12000 employees across seven locations Kolhapur Mumbai Cochin Chandigarh Shimoga Bengaluru and Pune providing reliable fast and high-quality support to field staff.
Working at GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results.
At Gallagher we want to empower you to make a difference take control and make an impact.
Gallagher believes that all persons are entitled to equality in our employment opportunities.
Position Summary:
Gallagher Center of Excellence is seeking to hire a Service Support Associate for the Insurance vertical. As part of this role the Service Support Associate serves as the primary point of contact for the US branch providing end-to-end support for policy renewals including documentation management (Census SBC SPD Carrier Proposals etc.). You will collaborate with Client Managers to ensure timely completion of tasks for 35 accounts. A solid understanding of US Health Insurance regulations and previous experience with carriers like Aetna Blue Cross Blue Shield and MetLife is preferred. Strong organizational time management and problem-solving skills are essential for managing multiple tasks and delivering high-quality support.
ESSENTIAL RESPONSIBILITIES:
Describe the essential responsibilities in order of importance: Begin each responsibility with an action verb.
Importance Major Action and Support Actions
1. Act as the primary point of contact for the branch (US onshore) providing comprehensive support.
2. Understand and implement US Health Insurance regulatory standards guidelines policies and procedures.
3. Ensure end-to-end support of the policy lifecycle services.
4. Assume the role of Client Associate (35 accounts) at the branch.
5. Conduct end-to-end renewal activities as a US Health Insurance domain expert.
6. Coordinate with internal operations teams to complete renewal activities on time.
7. Handle queries effectively to minimize rework at the service center.
8. Identify risks and issues and navigate them to successful resolution.
9. Maintain strong time management and organizational skills.
10 Foster a positive relationship with onshore branch staff to enhance the overall customer experience.
11. Understand and complete renewal activities documentation including Census SBC SPD Carrier Proposals Enrollment Materials Contracts Certificates and Policies.
All other duties as assigned.
COMPETENCIES (OPTIONAL)
Competency Description
Communication Exhibits excellent written and oral communication skills.
Ownership and Accountability Demonstrates proactive ownership and accountability.
Logical Thinking Applies logical reasoning to solve complex problems.
Decision-Making Makes informed and effective decisions.
Minimum Required Degree: Bachelors Degree Preferred Degree: Masters Degree
Certificate(s)/Special Training: US Health Insurance Domain certification preferred (e.g. ACSRL).
Experience ( Career Level Guide)
Graduate with 3-5 years of experience in the insurance domain.
Additional experience in transitioning or onboarding services serving as a SPOC and onshore travel is an advantage
KNOWLEDGE SKILLS AND ABILITY:
(List the MINIMUM knowledge skills and ability required to perform the essential functions of the position):
Advanced computer skills (Outlook Word Excel PowerPoint).
Interpersonal skills to foster strong relationships.
Insurance domain knowledge.
Proactive and self-reliant approach to problem-solving.
Strong organizational and time-management skills
Remarks This position is in a temperature-controlled office environment. The noise level in the work environment is usually light to moderate.
This position is to work in a Hybrid model and depending on the need must be flexible to work from office/home as required to accomplish their role.
This job description is not intended to be an exhaustive list of the duties and responsibilities of this position.
Additional duties not included on this job description may be assigned by management at any time based upon the business needs of the Company. Employees must perform all such duties assigned to them as a condition of employment. Likewise this job description does not alter the at-will nature of employment at the Company.
The Company may review and update this job description from time to time as deemed necessary or appropriate in its sole discretion.
