Training Analyst
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Job Location:
Detroit, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family dental and vision plans for employers etc.
Title: Training Analyst
Work Location: Detroit MI48226
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Dept: Membership & Billing Op
Engagement Description
- The primary responsibility of the role is focused on curriculum development including the creation of new quizzes desk-level procedures training activities facilitation guides computer-based training courses as well as documentation maintenance.
- Requires attention to detail consistency and formatting in MS Word PPT and Excel.
- Ability to digitize training activities and manual processes especially within MS Forms/Teams.
- Requires collaboration with operational areas to discuss needs/seek clarification (schedule/conduct meetings identify process gaps/inconsistencies draft communication and publish updates).
This role will utilize SharePoint for documentation administration which includes managing desk-level procedures and requests tracking training quiz scores and statistics and identifying/implementing process improvement workflows that will streamline training and documentation.
- Maintaining and granting access to SharePoint
- Creating new document libraries and lists
- Uploading documents to SharePoint
- Sending out communication alerts for changes
- Track statistics from training quizzes
- Managing status updates in SharePoint Lists
- Review work processes to identify areas for improved efficiency
- Understanding and ability to learn integrated tools such as Power Automate Microsoft Access and Microsoft Forms
Requires support of department projects and initiatives to ensure training / documentation is aligned with projects and changes to processes.
- Determine impact on desk level procedures and training activities
- Attend meetings as needed and track information for reference
Top 3 Required Skills/Experience
- Accuracy & Attention to Detail
- Collaboration & Stakeholder Engagement
- Critical Thinking and Problem Solving
Required Skills/Experience The rest of the required skills/experience. Include:
- Organized
- Excellent Communication Skills
- Analytical
- Time Management
- Digital Collaboration Skills
- Accountability & Reliability
- Self-Motivated
- Adaptability in Remote Environments
Preferred Skills/Experience Optional but preferred skills/experience. Include:
- SharePoint
- MS Office Suite (Word Excel Visio PPT Access)
- MS Forms (Quizzes Attestations Polls)
Education/Certifications Include:
- Bachelor s Degree Preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
- Accounts Receivable
- Apache
- Conveyancing Paralegal
- Gallery
- HR Recruitment
