Desktop Lead

Carlsbad, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Hi
I hope youre doing well. I had a chance to review your profile and wanted to discuss a full-time hire position with our client a major Systems Integrator.
Please review the JD below and let me know if you would be interested in exploring the opportunity.

Job Title: Desktop Lead

Location: Carlsbad CA - Onsite

Duration: Fulltime

Job Description

Must Have Technical/Functional Skills

Team leadership experience handling L1/L2 desktop support engineers.

Ability to prioritize & manage EUC operations across multiple locations/users.

Stakeholder management with business IT leadership vendors and OEM partners.

Process ownership for incident request and problem management within EUC.

Experience driving service improvements automation initiatives and RCA preparation.

Ability to handle escalations perform SLA management and drive customer satisfaction.

Documentation & reporting skills: SOPs dashboards weekly/monthly performance reports.

Strong expertise in End User Computing (EUC) technologies including Windows 10/11 MacOS and standard desktop/laptop hardware.

MacBook support for VIPs and non-VIP users

Advanced troubleshooting skills across desktop laptop thin clients VDI mobility devices and peripheral equipment.

Hands on experience with ITSM tools (ServiceNow Remedy or similar) for incident service request CMDB

Proficiency in Active Directory (AD): User administration

Experience with O365/M365 suite including Outlook Teams OneDrive SharePoint support.

Strong knowledge of SCCM/Intune (Microsoft Endpoint Configuration Manager):

Image deployment

Patch management

Network basics: TCP/IP DNS DHCP VPN troubleshooting.

Thanks & Regards

Sumit Goyal

Sr. Technical Recruiter

Hi I hope youre doing well. I had a chance to review your profile and wanted to discuss a full-time hire position with our client a major Systems Integrator. Please review the JD below and let me know if you would be interested in exploring the opportunity. Job Title: Desktop Lead Location: Carlsb...