Client Services Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Services ManagerWhat does a successful Client Services Manager do at Fiserv
As a successful Client Services Manager you will assure client satisfaction by improving overall quality of all products and services enhancements with an existing strategic client. You will maintain strong mutually beneficial relationships with business leaders within the client relationship and as well within Fiserv. You will oversee all day-to-day operations for all client specific activities managed by the service team and break down barriers when necessary to ensure high level quality service is provided.
What you will do:
- Lead client service process improvement initiatives to improve the client experience and grow talent on the team.
- Lead and/or assist with any incident or issue impacting or potentially impacting your client.
- Provide regular and timeline updates to internal and client leadership regarding the status of all incidents progress made and resolution timelines.
- Represent Client support and provide technical support through your knowledge or by bringing in technical SMEs for client impacting incidents.
- Monitor consolidate and analyze service level requirements and reports to ensure compliance with client specific service levels (SLAs.)
- Communicate SLA performance levels up to executive level staffing within client relationships.
What you will need to have:
- Bachelors degree in business operations or a related field required.
- 5 years of experience in the Financial Services Industry.
- 5 years Optis (3270) Mainframe experience.
- Detail oriented with excellent organizational skills given the fluidity of issues and requests.
- Strong results orientation with demonstrated track record of success to effectively complete tactical activities. A high degree of adaptability and flexibility to excel in a dynamic fast-paced environment.
- Exceptional communication and presentation abilities to interact at all levels of the clients from operational level to technical and executive levels.
What would be great to have:
- Solid ability to understand complex business and technical concepts.
- Strong problem-solving skills and ability to build consensus.
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
