Administrative Assistant

The principal function of an employee in this class is to provide clerical support to key office personnel in the Fire department in addition to customer service to the public. The work is performed under the direct supervision of an assigned supervisor but considerable leeway is granted for the exercise of independent judgement and initiative. This class is distinguished from the class of Office Assistant by a greater scope and depth of work including responsibility for financial and/or specialized Fire department or division records and interaction with key Fire department or division personnel concerning technical program requirements. The nature of the work performed requires that an employee in this class establishes and maintains effective working relationships with other City employees business and community organizations and the public. The principal duties of this class are performed in a general office environment at the Fire Administration building.

APPLICATION DEADLINE: This posting will close at 4:00pm CT on Monday February 23 2026. All online applications and required documents must be submitted by this time.

• Graduation from High School or possession of a GED; and
• Considerable experience in general office operations including experience with public contact; or
• Any equivalent combination of experience and training which provides the knowledge skills and abilities necessary to perform the work.

• Candidates for positions in this class must pass a post-employment offer physical examination and drug screen;
• Ability to pass a background check;
• A minimum typing speed of 40 wpm.

Please go toto complete a free5-minutetyping test. The site defaults to a1-minutetest but you must change this to 5 minutes. On the site you may Personalize Results. Please type in your first and last name as it appears on your application. The online typing test must be from this site only and witnessed by another person. Results printed from the testing website must meet the following requirements.

Submitted exam results must show:

• Net number of words typed (speed).
• Show that you completed a 5-minutetimed test.
• Your name (see instructions above on how to Personalize Results)and the date the exam was completed.
  • Name and date must be shown on the printed results from the testing website. It cannot be handwritten or added by someone.
• Witness signature witness printed name and valid email address for the witness. Witness must be age 18 years or older.
  • If you do not have printing capabilities please email your results to and cc your witness. Your witness may then Reply All to the email stating their name and they witnessed you completing the online typing test on the specified date. It is your responsibility to make sure your witness respondsby the exam deadline.
• You mustsubmit exam results to the City of Des Moines Human Resources Department via email () by 4:00pm CT on Monday February 23 2026. Passing score is 40 net words per minute (speed).
  
  IN LIEU OF THE PERFORMANCE EXAM: Applicants must currently hold a City of Des Moines Civil Service position requiring a typing speed of 40 WPM or higher OR have previously taken the online timed typing test resulting in a score of 40 NWPM or higher within one (1) year of the application deadline. The applicant is required to contact the Citys Human Resources Department at or by email atto attach a previously submitted typing test to their current application by the application deadline.

• Prepares correspondences reports lists and other documents as instructed and requested by designated office personnel;
• Coordinates work/data needed with various departments to produce correspondence;
• Interprets and applies departmental or office rules policies and regulations in accordance with prescribed procedures and guidelines;
• Reviews applications requests for services contractor requests etc. to ensure compliance with department policies and requirements;
• Processes heavy data entry functions that require the ability to navigate multiple software systems with high attention to detail;
• Provides a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
• Transcribes or prepares letters minutes reports statements grant applications specifications contracts memoranda notices resolutions budgets financial and statistical tables requisitions and other related materials including confidential correspondences and reports;
• Copies packages and distributes a variety of written materials as requested by other designated officer personnel;
• Provides staff support to department committees and/or Citizen Boards and Commissions;
• Provides administrative support takes minutes for department committees and/or Citizen Boards and Commissions;
• Prepares special reports as required;
• Answers department telephone calls receives and greets visitors to the Department and provides information to or refers callers and visitors to other appropriate Departments or City personnel;
• Gathers assembles updates distributes and/or files a variety of information forms records and data as requested using traditional filing systems or databases as necessary;
• Processes accounts payable accounts receivable and/or payroll as necessary;
• Handles and secures cash and checks;
• Screens visitors telephone calls faxes mail and messages directed to office personnel;
• Listens to and directs comments and complaints from the public relating to department operations and takes appropriate action to resolve and refer such complaints;
• Requisitions supplies and materials for the department as requested;
• Opens and distributes mail throughout the Department;
• Provides needed information and demonstrations concerning how to perform certain work tasks to other employees in the same or similar class of positions;
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress including present and potential work problems and suggestions for new or improved ways of addressing such problems;
• Attends meetings conferences workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles practices and new developments in assigned work areas;
• Responds to citizens questions and comments in a courteous and timely manner;
• Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities;
• Notarizes important documents and receipts;
• Performs other directly related duties as required;