Lead Service Support Rep
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Job Location:
Cambridge, MA - USA
Monthly Salary:
$ 23 - 34
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Office Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)Job Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.DESCRIPTION:
Join our team as a Lead Service Support Representative at Thermo Fisher Scientific where youll coordinate essential laboratory services for scientific this key role youll serve as the primary liaison between our customers service vendors and internal teams ensuring effective delivery of critical laboratory support services. Youll manage work order processing coordinate service scheduling maintain accurate asset records and implement improvement initiatives. This position offers an opportunity to contribute to scientific research while developing your career with an organization committed to making the world healthier cleaner and safer.
REQUIREMENTS:
4 years of experience in laboratory operations or customer service environment
Strong proficiency in Microsoft Office suite especially Excel and Outlook
Experience with computerized maintenance management systems (CMMS)
Demonstrated ability to manage multiple priorities and meet deadlines
Excellence in customer service and relationship management
Strong verbal and written communication skills
Ability to work independently and proactively resolve issues
Knowledge of laboratory equipment and operations preferred
Physical ability to lift push and pull up to 40 pounds
Willingness to wear required PPE (lab coats safety glasses etc.)
Ability to stand/walk for extended periods
Strong attention to detail and data accuracy
Experience with inventory management and asset tracking
Commitment to safety protocols and regulatory compliance
Demonstrated problem-solving abilities
Ability to escort vendors and coordinate service activities
Support company values of Integrity Intensity Innovation and Involvement
Compensation and Benefits
The hourly pay range estimated for this position based in Massachusetts is $23.04$34.56.This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:
A choice of national medical and dental plans and a national vision plan including health incentive programs
Employee assistance and family support programs including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy
Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan
Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
