IT Asset Analyst (VIC)

Job Description:

The IT Asset Analyst plays a vital role in supporting the end-to-end management of over 44000 assets across SVHAs complex healthcare research and aged care environment. The role is accountable for ensuring accurate complete and compliant management of IT assets including end-user devices mobile fleets medical peripherals and licensed software.

This position is part of the Digital & Technology group and reports into the Head of End User Compute and Assets. The Analyst works within a collaborative team of specialists responsible for implementing and maturing IT Asset Management (ITAM) across the organisation. They contribute directly to enterprise initiatives that improve service delivery reduce risk support audit readiness and increase cost transparency.

The role supports the implementation of enterprise-wide ITAM capabilities within the Information Technology Service Management (ITSM) platform particularly the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules and contributes to Configuration Management Database (CMDB) accuracy lifecycle tracking device provisioning mobile fleet administration and licensing compliance. The Analyst collaborates with teams across Cybersecurity Infrastructure Procurement and Finance to ensure alignment and accuracy.

The IT Asset Analyst is expected to maintain a strong understanding of asset performance identify cost savings opportunities and contribute to continuous improvement in ITAM processes. They play an active role in managing costs across the asset portfolio ensuring financial transparency and highlighting opportunities for optimisation and savings.

In addition to operational duties the role may also support project delivery by onboarding new devices assisting with licensing transitions contributing to process improvement initiatives and developing documentation that supports scalable asset operations.

LEADERSHIP AND ACCOUNTABILITY

• Take ownership for end-to-end asset lifecycle processes ensuring data accuracy compliance and visibility.
• Represent the ITAM function in meetings with stakeholders from Finance Procurement and Cybersecurity.
• Act as a subject matter resource for asset lifecycle operations reporting and compliance.
• Proactively identify risks and support incident response and audit preparation where asset records are required.

PEOPLE LEADERSHIP AND DEVELOPMENT

• Share knowledge and assist in mentoring junior or new team members in ITAM practices.
• Collaborate within the Asset Analyst team to ensure consistent standards and peer support.
• Participate in team learning sessions and cross-skilling opportunities to enhance capability.

STRATEGY AND EXECUTION

• Contribute to the development and implementation of the ITAM roadmap under the Head of End User Compute (EUC) and Assets.
• Assist with the rollout and integration of ITAM modules within the new Information Technology Service Management (ITSM) platform.
• Participate in improvement initiatives including asset discovery CMDB uplift and licensing optimisation.
• Provide data insights to support technology investment planning and lifecycle forecasting.

STAKEHOLDER AND RELATIONSHIP MANAGEMENT

• Act as a key liaison for asset-related queries from EUC Cybersecurity Procurement and Finance.
• Build relationships with vendors and support partners including telco software and print providers.
• Communicate asset status service performance and compliance updates to relevant stakeholders.

FINANCIAL AND RESOURCE MANAGEMENT

• Maintain cost centre allocations for mobile services and licensing expenditure.
• Track and report on asset depreciation software consumption and cost recovery where applicable.
• Identify and recommend cost optimisation opportunities across IT asset categories.
• Ensure clear cost visibility and financial transparency across the asset portfolio.
• Support Procurement and Finance with accurate data for renewals contracts and budgeting.

GOVERNANCE RISK AND COMPLIANCE

• Ensure alignment with ITIL International Organization for Standardization (ISO) and internal policy standards for asset governance.
• Maintain audit-ready records for all asset and license records within the CMDB.
• Contribute to cyber risk visibility through accurate asset tagging and linkage to vulnerability management platforms (e.g. Tenable).
• Apply and maintain security classifications for assets based on sensitivity usage or risk profile.
• Ensure asset record changes are aligned with ITIL-aligned Change and Configuration Management processes.
• Proactively identify and flag licensing or asset non-compliance risks to reduce audit exposure.
• Participate in internal audits external compliance reviews and control self-assessment.
• Assist in root cause analysis and evidence provision during cyber events or regulatory audits.
• Comply with all policies and delegations applicable to the activities and decisions required in this role.
• Maintain audit trails for all hardware and software assets in alignment with Essential Eight compliance principles.
• Analyse and recommend IT policies and procedures.

OPERATIONS AND SERVICE MANAGEMENT

• Execute day-to-day asset lifecycle tasks including provisioning tagging stock handling and disposal.
• Maintain high-quality records and ensure data integrity in ITSM across HAM/SAM modules.
• Ensure ITAM and ITSM platforms are kept up to date with accurate and consistent tagging status and assignment details.
• Actively monitor and validate asset and configuration data to support service delivery compliance and reporting.
• Ensure all asset-related activities are logged and traceable to support incident and change management workflows.
• Support IT service requests and change processes with accurate asset and licensing data.
• Collaborate with frontline service teams to align asset activities with service delivery.

INNOVATION RESEARCH AND KNOWLEDGE

• Recommend improvements in ITAM processes automation and dashboarding.
• Monitor industry trends in ITAM licensing and enterprise tooling.
• Document and maintain standard operating procedures and knowledge base articles.
• Support the introduction of modern tools and methods such as self-service provisioning and automated discovery.

EXPERIENCE AND QUALIFICATIONS

Experience Knowledge Skills Abilities Personal Attributes

Essential

• Minimum 3 years experience in IT asset or lifecycle management
• Experience using ITSM tools and CMDB platforms (e.g. ITSM HAM/SAM)
• Knowledge of software licensing models (Microsoft Adobe etc.)
• Exposure to Telco billing platforms and service provisioning portals
• Exposure to IT change control processes and procedures
• Proficiency in Asset Management and Change management software and tools
• Exposure to Asset Transition Environment Change management activities would be desirable.
• Familiarity with asset lifecycle operations provisioning and financial tracking
• Strong data quality documentation and reporting skills
• Excellent interpersonal skills and stakeholder engagement

Desirable

• Experience in Vulnerability platforms (Eg Tenable)
• Experience in enterprise or healthcare environments

Minimum Education Requirements

Minimum Education Requirements

Essential

• Certificate IV in Information Technology or relevant field
• ITIL Foundation certification (v4 preferred)
• Certified IT Asset Manager (CITAM) or equivalent ITAM certification

Desirable

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Fundamentals (AZ-900)
• CompTIA Server or CompTIA A
• Apple Device Management Fundamentals
• Android Enterprise Certified Professional

Closing Date:

Reconciliation Action Plan:

At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.

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View Reconciliation Action Plan

Code of Conduct:

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