Head Of Operations

Brooklyn, NY - USA

Monthly Salary: $ 175000 - 250000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Head of Operations

Brooklyn NY Hybrid (50% Office / 50% Field)

$175000 $250000 DOE

Company Overview

A full-service facility management company providing janitorial maintenance security concierge and building support services across commercial and residential properties.
The organization operates across multiple states and continues to expand its geographic footprint through new markets and service lines.
The focus is on high-quality execution scalable operations and consistent service delivery across a growing multi-site platform.

Position Overview

We are seeking a senior operational leader to own and drive day-to-day field operations across a multi-site service organization. This role sits at the center of executionoverseeing regional leadership ensuring consistency across locations and translating strategy into operational performance.

This is a hands-on leadership role requiring strong field presence disciplined management and the ability to scale systems people and processes across a growing footprint.

Reporting Structure

This role reports directly to executive leadership and oversees a multi-layered field organization.

Direct Oversight Includes

Senior Operations Managers
Regional / Area Managers
Field Supervisors
Operations Coordinators and Support Staff
Indirect oversight of frontline field teams through regional leadership

Key Responsibilities

Operational Leadership

Own all field operations across assigned regions ensuring service quality consistency and accountability
Serve as the senior escalation point for operational issues staffing challenges and client concerns
Drive execution against KPIs service standards and operational goals

Team Management & Development

Lead coach and develop senior operations managers and regional leaders
Build a strong leadership bench and succession pipeline
Set clear expectations accountability frameworks and performance metrics

Field Execution & Oversight

Spend time in the field observing operations auditing performance and supporting teams
Ensure SOPs safety standards and operational procedures are followed consistently
Partner closely with supervisors to resolve on-the-ground challenges

Process Systems & Scale

Improve and standardize operational processes across regions
Identify inefficiencies and implement scalable solutions
Collaborate with support functions (HR scheduling finance customer success) to improve execution

Cross-Functional Collaboration

Act as the bridge between field operations and leadership
Provide clear reporting insights and recommendations to executives
Support growth initiatives new launches and operational expansions

Ideal Candidate

Senior operator with deep experience leading multi-site field-based teams
Comfortable managing managers and holding leaders accountable
Hands-on decisive and highly organized
Strong communicator who can operate effectively in the field and the office
Thrives in fast-paced execution-heavy environments

Qualifications

5 years of operations leadership experience in field-based or service-driven organizations
Proven experience managing regional or multi-location teams
Strong background in process improvement performance management and team development

Email resumes to

Required Experience:

Director

Head of OperationsBrooklyn NY Hybrid (50% Office / 50% Field)$175000 $250000 DOECompany OverviewA full-service facility management company providing janitorial maintenance security concierge and building support services across commercial and residential properties.The organization operates across...