Product Manager CRM Integrations & Automation

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

We are looking for an innovative and customer-obsessed product manager for the integrations and automation platform product areas of Talkdesk a market-leading cloud-native Customer Experience Automation solution.

This role is for a product manager who deeply understands CRM ecosystems (especially Salesforce) integration patterns and automation platforms. You will define product strategy and work cross-functionally with Engineering UX Architecture and GTM leadership to deliver scalable enterprise-grade capabilities that accelerate customer outcomes.

Our environment moves fast and requires a PM who thrives in ambiguity drives clarity and consistently executes on business results.

You will be successful if you are:

Adaptable: you operate with a sense of urgency creativity and curiosity for how we can improve our products and serve our customers. You are optimistic and inspire the team to execute.
Results-oriented: You simplify complex problems you are biased for action and deliver on your commitments. You can make tough decisions and keep focused with ruthless prioritization.
Data-fluent: you use data to solve problems identify opportunities and are capable of defining and using new metrics to learn and make decisions. Simultaneously you can make the right decisions with incomplete data and are continually optimizing for learning.
A bar raiser: You continuously improve processes raise quality standards and challenge legacy thinking to achieve best-in-class CX automation and integration performance. You dont settle and accept because that is the way weve always done it.
A domain expert: You understand CCaaS CRM platforms integration frameworks (e.g. REST real-time eventing middleware) and/or automation ecosystems well enough to influence decisions and shape long-term strategy. You bring market knowledge to drive execution create a compelling vision and educate the relevant stakeholders on the richness of the domain of CCaaS CX SaaS and Integrations.

In this role you will:

Define realize and optimize the product roadmap release planning and feature delivery
Co-define the strategy for the future of integrationsspecifically deep CRM interoperability and automation frameworks.
Identify and validate opportunities related to CRM workflows data synchronization embedded UI frameworks and extensibility patterns.
Partner with engineering to make swift decisions based on data move fast and deliver value for customers
Define success metrics across product adoption integration reliability automation throughput CRM admin experience and platform performance.
Work with GTM Product Marketing Support and Enablement to ensure new capabilities are launched with clarity accuracy and maximum adoption.
Act as a subject-matter expert for CRM-embedded contact center use cases speaking confidently with customers prospects and partners.
Analyze the competitive landscape (CCaaS iPaaS CRM-native automation) to inform differentiation and long-term strategy.
Engage with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.

We are looking for:

High energy and passion for the job
Strong organizational and analytical skills excellent written and oral communication skills
Professionalism dedication and ability to work in a collaborative team environment
Bachelors degree in computer science engineering or related work experience. Ability to deliver results in a global and remote work environment comprised of internal and external stakeholders

Required Experience

23 years of Product Management experience building and scaling enterprise SaaS cloud platforms or integrations-focused products.
Hands-on understanding of CRM platforms example ideally Salesforce Administrator-level knowledge (objects flows app builder security model metadata API limits eventing).
Some background in systems integration including REST APIs event-driven architectures authentication models (OAuth) data synchronization CTI adapters embedded frameworks and middleware concepts.
Familiarity with automation builders workflow engines or low-code platforms (e.g. Salesforce Flow Power Automate iPaaS tools).
Experience working in agile environments and partnering closely with engineering design and architecture teams.
Demonstrated ability to drive cross-functional alignment and influence without authority.
Experience with CCaaS solutions customer support workflows and telephony/contact center integrations is a plus.

Excellent written and verbal communication especially when explaining technical concepts to non-technical audiences.
Strong analytical skills and comfort defining KPIs for platform products.
Ability to work effectively in a global remote-first environment.

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Our environment moves fast and requires a PM who thrives in ambiguity drives clarity and consistently executes on business results.

You will be successful if you are:

Adaptable: you operate with a sense of urgency creativity and curiosity for how we can improve our products and serve our customers. You are optimistic and inspire the team to execute.
Results-oriented: You simplify complex problems you are biased for action and deliver on your commitments. You can make tough decisions and keep focused with ruthless prioritization.
Data-fluent: you use data to solve problems identify opportunities and are capable of defining and using new metrics to learn and make decisions. Simultaneously you can make the right decisions with incomplete data and are continually optimizing for learning.
A bar raiser: You continuously improve processes raise quality standards and challenge legacy thinking to achieve best-in-class CX automation and integration performance. You dont settle and accept because that is the way weve always done it.
A domain expert: You understand CCaaS CRM platforms integration frameworks (e.g. REST real-time eventing middleware) and/or automation ecosystems well enough to influence decisions and shape long-term strategy. You bring market knowledge to drive execution create a compelling vision and educate the relevant stakeholders on the richness of the domain of CCaaS CX SaaS and Integrations.

In this role you will:

Define realize and optimize the product roadmap release planning and feature delivery
Co-define the strategy for the future of integrationsspecifically deep CRM interoperability and automation frameworks.
Identify and validate opportunities related to CRM workflows data synchronization embedded UI frameworks and extensibility patterns.
Partner with engineering to make swift decisions based on data move fast and deliver value for customers
Define success metrics across product adoption integration reliability automation throughput CRM admin experience and platform performance.
Work with GTM Product Marketing Support and Enablement to ensure new capabilities are launched with clarity accuracy and maximum adoption.
Act as a subject-matter expert for CRM-embedded contact center use cases speaking confidently with customers prospects and partners.
Analyze the competitive landscape (CCaaS iPaaS CRM-native automation) to inform differentiation and long-term strategy.
Engage with customers during pre-sales and post-sales implementations to ensure the product will help them reach their desired business outcomes.

We are looking for:

High energy and passion for the job
Strong organizational and analytical skills excellent written and oral communication skills
Professionalism dedication and ability to work in a collaborative team environment
Bachelors degree in computer science engineering or related work experience. Ability to deliver results in a global and remote work environment comprised of internal and external stakeholders

Required Experience

23 years of Product Management experience building and scaling enterprise SaaS cloud platforms or integrations-focused products.
Hands-on understanding of CRM platforms example ideally Salesforce Administrator-level knowledge (objects flows app builder security model metadata API limits eventing).
Some background in systems integration including REST APIs event-driven architectures authentication models (OAuth) data synchronization CTI adapters embedded frameworks and middleware concepts.
Familiarity with automation builders workflow engines or low-code platforms (e.g. Salesforce Flow Power Automate iPaaS tools).
Experience working in agile environments and partnering closely with engineering design and architecture teams.
Demonstrated ability to drive cross-functional alignment and influence without authority.
Experience with CCaaS solutions customer support workflows and telephony/contact center integrations is a plus.

Excellent written and verbal communication especially when explaining technical concepts to non-technical audiences.
Strong analytical skills and comfort defining KPIs for platform products.
Ability to work effectively in a global remote-first environment.

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Key Skills

Hp Unix
Automation
Bar Management
Automation Testing
Electrical & Automation

Apply Now

About Company

Talkdesk

Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.

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