Executive Support Specialist (Technical Support Specialist) Digital and Technology Partners Mount Sinai Health Onsite Monday Friday 8am 4pm
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Mount Sinai Health - 150 E 42nd Street
Shift: Monday - Friday 8am - 4pm
Executive Support Specialists provide concierge-level support to various executives with multifaceted organizational responsibilities. Individuals in this role are technically-versed resources who possess excellent customer service skills and effectively manage issues executives experience. They serve as the primary support to Mount Sinai Health System and Icahn School of Medicine executives and act as liaisons between the executives administrative assistants and other technology teams. Duties include but are not limited to:
Responsibilities
- Providing all levels of IT End User support for executives on campus at remote sites or at home which might require travel.
- Coordinating support for executives with complex calendars; making considerations for their appointments meetings travel and occasional rescheduling.
- Effectively communicating with executive-level staff and/or their administrative teams to understand the issues they are experiencing and perform diagnostic procedures to isolate and resolve the issues.
- Interacting with customers via telephone e-mail IM/chat and others tools to provide technical support.
- Participating in service improvement meetings and working closely with engineering and other technical support groups to improve services and reduce incidents.
- Working with other support groups such as Network Operations Client Engineering Messaging assisting in the resolution of incidents or requests.
- Ability to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
- Managing supporting and troubleshooting network printers scanners mobile devices etc.
- Performing other related duties as assigned or requested.
Qualifications
- Bachelor degree in Computer Science or a related discipline is preferred
- Microsoft Windows MSCE/CCA/CNA Certification
- 4 years of experience of programming and analysis experience in end user computing applications or an equivalent combination of education and work experience in end user computing applications and network-based PC/workstation systems or an equivalent combination of education and work experience.
Non-Bargaining Unit 288 - DTP End User Computing - MSH Mount Sinai Hospital
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more
