Director, Revenue Architecture and Operations

Artificial Intelligence. Actual Impact.

At Docebo were using AI to change how people learn at workand we mean actually change it. Were an AI-powered learning platform that helps organizations create deliver and manage training all in one place. But our real mission goes deeper: we help teams move faster work smarter and focus on the work that truly matters. Our platform is built with intelligent time-saving tools that personalize learning eliminate busywork and turn training from a checkbox into a superpower. The result Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isnt afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real peopleyoull feel right at home here. And its not just what we build its how we show up. At Docebo our values arent just posters on the wallthey guide how we work every day. We call it the Docebo Heart: trust by default assume positive intent and create space for different perspectives to thrive.

So what are you waiting for Join 900 Docebians around the world and help us reinvent the way people learn because learning never stops.

About the Opportunity:

We are seeking a Director of Revenue Architecture & Operations to serve as the master architect of our global revenue this role you will lead the transformation from a siloed tech-heavy environment to a unified journey-centric ecosystem.

You will be responsible for authoring and governing the Revenue Operations roadmap and managing the team responsible for its execution. Your mission is to ensure that our system design is perfectly aligned with the customer journey and the specific market segments we serve. You are a high-accountability leader who knows how to phase major architectural shifts so that they scale for the future without disrupting the day-to-day business of today. You must be a master of stakeholder management capable of setting expectations with executive leadership while coaching a team of managers to deliver on complex technical projects on time.

This is a high-impact role reporting directly to the VP of Revenue Operations.

Responsibilities

Roadmap Governance & Strategic Execution

• Own the end-to-end RevOps strategic roadmap defining vision prioritizing high-impact initiatives and balancing priorities across Sales Marketing and Success.

• Lead the transition from fragmented systems to a unified architecture phasing major changes while maintaining operational stability.

• Design pragmatic short-term solutions to unblock teams while long-term systems are being implemented.

Systems Architecture & Journey Alignment

• Redesign GTM systems to create seamless data flow from initial lead to long-term expansion breaking down departmental silos.

• Tailor technical architecture to support specific customer segments and penetration strategies.

• Audit the RevTech stack to remove redundancy and ensure measurable ROI from all platforms.

Leadership & Change Management

• Manage and mentor a team of RevOps Managers and their direct reports fostering professional growth technical rigor and timely execution.

• Implement system and process changes with clear change management plans including training and documentation to prevent business disruption.

• Serve as a trusted advisor to executive leadership setting realistic timelines and managing high-demand requests.

Innovation & Financial Governance

• Identify and operationalize AI and automation opportunities to reduce manual work and drive operational efficiencies across the GTM organization.

• Partner with Finance to ensure all Quote-to-Cash processes comply with fiscal policies revenue recognition standards and margin protections.

• Define technical requirements for reporting and collaborate with Data/Analytics teams to meet strict execution timelines.

Requirements

• 10 years in Revenue Operations Systems Architecture or GTM Strategy including at least 4 years managing other managers.

• Proven experience rebuilding a GTM tech stack from the ground up; Salesforce ecosystem expertise is mandatory.

• Track record of executing large-scale organizational or technical changes without disrupting sales performance.

• Strong understanding of sales processes financial reconciliation and SaaS unit economics.

• Ability to manage a complex roadmap prioritize high-ROI projects and make tough trade-off decisions.

• Forward-thinking approach to integrating AI and automation into modern revenue operations.

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical mental and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency equity and flexibility enabling our people to do their best work and stay for the long haul.
  

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount plus a competitive compensation package.

• Your Well-Being Covered: Youll get access to health benefits so you can get the care you need when you need it.

• Rest Relax Repeat: Rest and recharge with paid vacation days two company-wide Docebo Days floating holidays for cultural celebrations and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE DWA BIDOC and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).

• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

About Docebo

At Docebo we create seamless AI-powered learning experiences for over 3000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO) been recognized as a top SaaS e-learning solution and are growing exponentially in the process. Were a global company with office across North America EMEA APAC and beyond. Our team is guided by six core valuesInnovation Simplicity Accountability Togetherness Curiosity and Impactthat shape everything we do. If this resonates with you now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race colour religion sex (including pregnancy gender identity and sexual orientation) national origin citizenship status age disability genetic information or any other category protected under applicable law.

As a federal contractor Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to The email should also include the position youre interested in.

Required Experience:

Director