Director of Housekeeping

The Director of Housekeeping leads and inspires a large team of housekeeping professionals to deliver the highest levels of cleanliness guest satisfaction and operational efficiency. Responsible for overseeing all aspects of housekeeping operations the Director of Housekeeping ensures that guest rooms public spaces and back-of-house areas consistently meet Fairmont standards of luxury and excellence. The role demands strategic thinking exceptional people leadership strong budget management and a commitment to continuous improvement and team development.

Job Duties Include:

Strategic Leadership & Planning
Develop implement and monitor short- and long-term strategies for the housekeeping department aligned with CLLs brand and service objectives

Lead all deep cleaning cycles and project planning related to guest rooms and public areas.

Partner with leadership across departments to ensure alignment of operations and guest expectations.
Establish clear departmental goals KPIs and productivity measures.
Oversee daily shift operations and ensure adherence to Fairmonts housekeeping standards and procedures.
Maintain a proactive inspection program for guestrooms public areas and back-of-house zones.
Conduct and participate in departmental stand-up meetings to communicate goals and performance updates.
Ensure compliance with hygiene safety and environmental regulations.
Coordinate with Front Office and Engineering to maintain room readiness and efficiency.
Guarantee effective scheduling vacation planning and labor optimization based on business needs.
Manage and control inventory levels of supplies amenities and equipment to ensure readiness without excess.
Approve ordering and budgeting of cleaning materials guestroom supplies and operational tools.
Oversee maintenance of housekeeping equipment ensuring safety and functionality.
Develop manage and optimize the departmental operating budget.
Analyze labor expenses and productivity to ensure cost-effective operations while maintaining luxury service standards.
Track and report on housekeeping-related metrics such as cost per occupied room (CPOR) and department contribution to GOP.
Ensure a flawless guest experience through a relentless focus on cleanliness readiness and personalized touches.
Respond to guest concerns promptly and professionally and implement corrective actions.
Use guest satisfaction metrics and feedback tools (such as VOG LQA Forbs audits) to drive performance and improvement initiatives.
Lead the recruitment selection and onboarding of skilled and motivated housekeeping professionals.
Maintain appropriate staffing levels across all shifts aligned with forecasted occupancy and business demands.
Provide onboarding ongoing training and leadership development for all levels of the housekeeping team.
Foster a learning culture focused on professional growth service excellence and team empowerment.
Establish clear performance expectations and accountability at all levels.
Conduct regular performance reviews and coach leaders on motivating and managing their teams.
Address employee performance and conduct reviews in a fair and consistent manner aligned with P&C policies.
Champion a culture of care inclusivity and collaboration across the department.
Lead employee engagement initiatives and recognition efforts.
Actively solicit employee feedback and promote open-door communication.
Participate in Long-term asset care and lifecycle planning (FF&E soft goods carpets mattresses drapery) Participation in CAPEX planning and renovations
Monitor Waste reduction and chemical management strategy in Partnership with engineering on energy and water reduction
Enhance training on Biohazard and contamination protocols Emergency response planning (flood fire evacuation support) as per the hotel health and safety protocols

Core Competencies
Luxury Service Orientation Upholds Fairmonts reputation by delivering exceptional service experiences.
Strategic Planning Understands operational complexity and implements scalable sustainable systems.
People Leadership Builds strong teams and empowers leaders to succeed.
Financial Acumen Translates operational activity into impactful financial results.
Communication Clear professional and motivational communication with all stakeholders.
Problem-Solving Handles challenges with a solutions-first mindset remaining calm under pressure.

Qualifications :

3 years of previous Hotel Rooms Division leadership or management required
University degree or college diploma in hospitality management an asset
Strong communication skills both written and verbal
Proficient in the use of relevant software an asset (eg. Microsoft Office Micros Fidelio Opera)
Proven ability to successfully lead and motivate colleagues

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence: 

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work :

No

Employment Type :

Full-time