On-Site IT Support Specialist

We are looking forareliable and conscientious individual with a passion for customer service and IT to join our team as anOn-SiteIT Support Specialistbased at ourParramattaoffice servicing our NSW & ACT sites.

Witha strong teamculture we value our people their personal and professional growth and readily recognise the contributions they make to our success.

About the Role:

• Working Hours:Full-time Monday to Friday. Flexibility around hours isa mustto meet the needs of the business.

• Focus:Provide second-level IT support.

• Flexibility:This role will require frequent travel including overnight stays within NSW and ACT for both scheduled and emergency/on-call IT Support.

In your new role you will:

• Provide system support via telephone and onsiteassistancefor internal clients.

• Create manage and resolve support tickets within agreed Service Levels.

• Participate in an on-call support roster to provide the business with 24 x 7 IT support.

• Log and track all incidents and service requests in the Service Desksystem andescalate requests toappropriate Level3 support groups for resolution as.

• Support and or project manage the roll-out of new business applications and technologies.

• Assistusers with business processes to make effective use of business systems.

• Conduct proactive onsite visits with customers with a focus onmaintainingthe IT equipment and improving the service that BSS provides to its customers.

• Work closely with the Service Delivery Organisation (SDO) to ensure escalated support issues are resolvedin a timely manner.

• Create andmaintainIT support documentation including FAQs and support manuals (SOPs).

• Work closely with the global support teams to ensure escalated support issues are resolvedin a timely manner.

This role is a great fit for you if:

• You have a solid background in providing Level 2 support to a large multi-faceted organisation.

• You have a passion for IT Service Desk and Systems Support and can apply an analytical problem-solving mind-set.

• You have strong customer service experience intermingled with excellent written and verbal interpersonal skills.

• You are proficient in writing IT and process documentation and candemonstratea high-level skill set when operating systems in a corporate network environment.

• Solid experience across IT Service Desk and Systems Support from a large organisation or global network.

• Experience supporting Windows Server environments in a time critical virtualised environment.

• Have proven experience with SAP and Telephony VolP landlines and Smartphones (highly regarded).

• Proven background supporting Citrix Wyse XenApp AppSense Win11and Win10 Office365 desktop applications.

• Have a valid Australian Drivers licence as you will have use of acompany maintainedvehicle.

What We Offer:

• $85000-$90000k salary range plus super and tool of trade vehicle

• Opportunity to be part of a recognised global brand.

• Ongoing career and development opportunities.