IDR Specialist Fixed Term Contract
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Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The Internal Dispute Resolution Specialist plays a key role in helping TAL deliver fair consistent and timely outcomes for customers who raise concerns. By investigating and resolving complaints with care clarity and empathy this role strengthens trust in TAL and supports our commitment to doing whats right. IDR Specialists ensure responses meet our standards prioritise urgent or sensitive matters and contribute to continuous improvementmaking a meaningful impact on both customer experience and TALs broader mission to protect what matters.
In This Role You Will:
- Resolve customer complaints quickly and fairly to strengthen trust in TAL.
- Conduct thorough independent investigations to deliver accurate and balanced outcomes.
- Communicate clearly and empathetically with customers to guide them through the resolution process.
- Identify root causes and drive improvements that reduce recurring issues.
- Collaborate with teams across TAL to achieve consistent highquality complaint outcomes.
- Spot trends and insights that inform continuous enhancement of TALs complaint management approach.
Please note this is a 12-month fixed term contract.
Qualifications :
- Communicate clearly and confidently in writing and conversation to support fair transparent outcomes.
- Previous legal qualification and/or claims experience beneficial
- Apply strong analytical and investigation skills to understand issues and reach balanced decisions.
- Navigate challenging situations with empathy professionalism and respect.
- Work independently while contributing positively to a collaborative highperforming team.
- Use sound judgement and regulatory awareness to manage complaints responsibly and ethically.
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting peopleAccess the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company Work with experie ... View more
