Director, Client Success
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Job Location:
Reston, VA - USA
Monthly Salary:
$ 146000 - 234000
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Peraton is seeking a Director Client Success to serve as a trusted advisor and primary liaison between Department of Homeland Security (DHS) Headquarters and Component stakeholders and internal delivery operations and growth teams. You will be supporting the DHS DCCO IDIQ contract this role is responsible for strengthening client relationships advocating for DHS mission needs and driving growth across enterprise data center and cloud services. The position blends client advocacy account management and business development to ensure program success customer satisfaction and long-term contract value.
Key Responsibilities:
Client Advocacy & Relationship Management
- Serve as the primary point of contact (POC) between DHS HQ and Component OCIO stakeholders and Peraton for all matters related to existing environments within the DHS Enterprise Data Center.
- Support the DHS programs ensuring DHS stakeholder requirements are clearly understood communicated and prioritized across internal teams.
- Build and maintain strong trusted relationships with DHS HQ and Component OCIO leadership technical teams and acquisition stakeholders.
- Advocate on behalf of DHS stakeholders internally to ensure alignment between mission objectives technical solutions and contractual performance.
Program & Account Support
- Support effective execution of ongoing programs by facilitating clear responsive communication between DHS customers and internal delivery engineering and operations teams.
- Ensure client expectations are managed throughout the program life-cycle from on-boardingand steady-state operations to modernization and transition efforts.
- Proactively identify risks issues and opportunities within existing environments and coordinate resolution in partnership with program leadership.
Business Development & Growth
- Drive growth across data center and cloud services and solutions supporting opportunities from pre-sale through full life-cycleexecution within the DHS client base.
- Identify expansion opportunities within existing DHS Components including modernization optimization cost-reduction and cloud migration initiatives.
- Partner with capture proposal and technical teams to shape solutions that align with DHS mission needs and acquisition strategies.
- Support pipeline development opportunity qualification and customer engagement activities aligned to DHS priorities.
Value Creation & Client Satisfaction
- Enhance client satisfaction through timely transparent and responsive communication.
- Identify and help implement cost-saving and efficiency measures that deliver measurable value to DHS stakeholders.
- Monitor customer feedback and performance metrics to ensure continuous improvement and long-term customer success.
Qualifications
Basic Qualifications:
- U.S. Citizenship; must have the ability to obtain and maintain a DHS Public Trust clearance.
- 16 year of experience supporting DHS or other Federal Civilian agencies in a client-facing account management or business development role.
- Familiarity with DHS environments enterprise IT operations and federal acquisition processes.
- Understanding of enterprise data center operations cloud services and hybrid IT environments.
- Strong communication stakeholder management and relationship-building skills.
- Ability to translate customer mission and technical requirements into actionable internal guidance.
Preferred Qualifications:
- Bachelors or Masters degree preferred.
- Experience supporting DHS IDIQ contracts (e.g. DCCO or similar large-scale enterprise IT vehicles).
- Background in federal IT services managed services cloud or infrastructure modernization.
- Experience supporting pre-sales activities capture strategy or solution shaping.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Director
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
