MSP Tier 3 Engineer, work from homeremote
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Job Location:
Culver, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Heres a polished version that keeps the tone human confident and upbeat while still sounding like something a real MSP would post.
Tier 3 Engineer (Remote)
Location: Remote / Work From Home
Client Base: California
Salary: $100000 $115000
About the Role
Were looking for a seasoned Tier 3 Engineer who thrives in an MSP environment and enjoys solving complex problems for a wide variety of clients. This is a fully remote position supporting organizations based in California working alongside a collaborative service team that values responsiveness ownership and strong technical leadership.
Youll serve as a top-level escalation point for advanced troubleshooting infrastructure design and project delivery. If you like digging into tough issues mentoring others and juggling multiple initiatives without dropping the ball youll fit right in.
What Youll Do
Act as the highest technical escalation resource for service desk and field teams
Troubleshoot and remediate complex server network cloud and security issues
Lead and contribute to infrastructure projects and migrations
Work multiple tickets and project tasks simultaneously while maintaining clear priorities
Collaborate with account managers and clients to recommend long-term solutions
Document environments resolutions and best practices
Help improve internal processes and standards
Provide guidance and mentorship to Tier 1 & Tier 2 engineers
What You Bring
Strong experience working in a Managed Services Provider (MSP)
Advanced knowledge of Microsoft environments (Windows Server M365 Azure AD etc.)
Solid networking fundamentals (firewalls routing switching VPNs)
Comfort working across virtualization and backup platforms
Experience with ConnectWise or similar MSP toolsets
Ability to stay organized and productive while handling multiple projects
Clear communication skills and a client-first mindset
A natural sense of ownership and follow-through
What Success Looks Like
Escalations get resolved efficiently and correctly
Projects move forward on time and on budget
Clients feel confident in your recommendations
Teammates trust you as a technical leader
If youre the person others turn to when things get tricky and you enjoy making both clients and coworkers look good wed love to meet you.
Qualifications :
MSP Experience highly valued and preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- General Services
- Business Solutions
- Creative
- Lab Testing
- Application Management
- Analytics
About Company
We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
