Senior Backend Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Backend Software Engineer

Team & Department: Work Automation Digital CX R&D Group
Reporting to: Edel Kelly
Location: Budapest Hungary

About Genesys

Great customer experiences start with Genesys. Through our market-leading cloud contact centre platform Genesys Cloud CX we unify customer and agent experiences across voice email chat and social channelsat global scale.

At Genesys we foster a culture that is creative collaborative and innovative. We value diversity and inclusion and we believe the best products are built by teams where every contribution is respected and celebrated.

The Role

As a Senior Full Stack Software Engineer on the Work Automation team you will play a key role in designing and delivering high-quality scalable software that powers core product capabilities across our roadmap. Youll work in an agile highly collaborative environment and take ownership of features from design through to production and beyond.

Our teams are truly full stack delivering capabilities across frontend backend eventing and storage layers. We build cloud-native microservices-based solutions designed for scale reliability and security. As a senior engineer you will help shape technical direction influence design decisions and raise the overall quality bar within the team.

Genesys Software Engineers think deeply about performance scalability security and usability. We primarily develop in Java and Python and build on a broad range of AWS cloud technologies.

Key Responsibilities

• Design develop and maintain high-quality efficient and testable software across the full technology stack.

• Own features end to end delivering through the full lifecycle: design implementation testing deployment and ongoing maintenance.

• Contribute to and influence the overall system architecture and the wider product ecosystem.

• Participate actively in code and design reviews promoting best practices and high engineering standards.

• Mentor and support other engineers helping them grow and reach their full potential.

• Drive improvements in team efficiency quality and delivery velocity.

• Ensure best practices are followed for data security traceability and information sharing.

Minimum Requirements

• Bachelors degree in Computer Science Software Engineering or a related discipline (Masters degree is a plus).

• 4 years of professional experience in Software Engineering.

• Strong programming expertise in Java with working knowledge of Python.

• Proven experience designing and developing RESTful APIs.

• Solid understanding of object-oriented programming and design principles.

• Hands-on experience with CI/CD pipelines and modern development workflows.

• A proactive self-driven mindset with strong ownership and a passion for continuous improvement.

• Strong communication skills and the ability to collaborate effectively in a globally distributed team.

Desirable Skills

• Experience building cloud-native applications ideally on AWS.

• Strong understanding of microservices architecture and distributed systems best practices.

• Experience with Jenkins Bitbucket and related DevOps tooling.

• Exposure to frontend technologies and modern UI frameworks is a plus.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.