Senior Staff Engineer, ServiceNow (CSM & SPM)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
REQUIREMENTS:
- Total experience 8 years
- Strong hands-on experience in ServiceNow development.
- Strong expertise in SPM (Strategic Portfolio Management) and CSM (Customer Service Management) modules.
- Solid working experience with ITSM Service Portal and ServiceNow Integrations.
- Mandatory ServiceNow SPM module certification
- Proficient in ServiceNow scripting and configurations including: Business Rule Client Scripts UI Policies and UI Actions Jelly scripting AngularJS.
- Experience in designing and implementing integrations using REST/SOAP APIs MID Server and third-party systems.
- Good understanding of ITIL processes and best practices.
- Exposure to additional ServiceNow modules such as ITOM GRC or HRSD is a plus
- Strong analytical troubleshooting and problem-solving skills
- Excellent communication skills with the ability to collaborate across global teams
RESPONSIBILITIES:
- Design develop and implement ServiceNow solutions with a primary focus on SPM and CSM modules
- Work closely with business stakeholders to gather requirements and translate them into scalable ServiceNow designs
- Support enterprise-wide implementation of ServiceNow modules across multiple global locations
- Develop and maintain technical specifications and solution documentation
- Configure and customize ServiceNow applications using scripting and platform capabilities
- Design build and support ServiceNow integrations with internal and external systems
- Perform unit testing and component-level integration testing to ensure solution quality
- Ensure solutions adhere to ServiceNow best practices performance standards and security guidelines
- Provide technical guidance and mentorship to junior developers when required
- Support post-implementation activities including enhancements troubleshooting and optimizations
Qualifications :
Bachelors or masters degree in computer science Information Technology or a related field.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more
