Manager, IT Strategies & Business Operations (9+ Years of Experience) ITIL SAM

The Manager IT Strategies & Business Operations India is responsible for leading and executing strategic operational and administrative functions that support the Global IT organization from the India region. This role ensures that regional priorities daily operations and staff activities are aligned with enterprise IT strategy & Business Operations governance and global execution standards.

This position oversees contract and vendor operations software licensing governance financial processes (invoices POs and budget support) operational analytics process standardization and the adoption of automation/AI for continuous improvement. The Manager will supervise a regional team and work closely with global IT Strategies & Business Operations leaders to ensure consistency compliance and operational excellence across the entire IT portfolio.

This role serves as an operational anchor for all IT Strategies & Business Operations-aligned talent in Indiaincluding interns NCGs and full-time employeesensuring clear responsibilities professional development and alignment to global frameworks.

Key Responsibilities

1. Regional Operations & Team Leadership

• Lead the India-based IT Strategy & Business Operations team including interns NCGs and FTEs.
• Manage capacity planning workload allocation performance management and career development.
• Serve as the primary operational point-of-contact for IT Strategies & Business Operations activities within India.
• Foster a culture of accountability collaboration service excellence and continuous improvement.

2. Global IT Strategy & OCIO Enablement

• Operationalize global IT strategy initiatives and IT programs across India.
• Support global governance model execution including performance metrics KPIs scorecards and dashboards.
• Contribute to annual planning cycles: budgeting roadmap alignment strategic portfolio planning and resource forecasting.
• Coordinate with global IT leaders to ensure India participation in enterprise-wide initiatives.

3. Contract & Vendor Management

• Oversee contract and vendor management processes in alignment with global procurement standards.
• Support contract renewals negotiations amendments and vendor performance reviews.
• Ensure SLAs deliverables and compliance requirements are consistently tracked and governed.

4. Software Licensing & Asset Governance

• Manage regional software licensing inventories renewals usage tracking and compliance.
• Partner with global Software Asset Management (SAM) teams to ensure unified governance and cost optimization.
• Maintain accurate reports forecasting models and audit-ready documentation.

5. Financial Operations (Invoices Purchase Orders & Budget Support)

• Manage IT financial operations in India including invoice processing purchase order creation and reconciliation.
• Ensure adherence to finance procurement and audit standards.
• Deliver accurate financial tracking monthly/quarterly reporting and variance analysis for global partners.

6. Automation AI & Digital Enablement

• Identify high-value opportunities for automation AI copilots and workflow digitization within IT operations.
• Lead or support implementation of RPA AI-driven reporting low-code solutions and intelligent automation workflows.
• Partner with global digital transformation teams to align with enterprise automation strategy.

7. Process Excellence & Governance

• Standardize and document processes SOPs playbooks and operational governance frameworks.
• Ensure alignment with global IT guidelines compliance requirements and quality benchmarks.
• Drive process improvement initiatives aimed at efficiency accuracy and cost savings.

8. Stakeholder & Cross-Functional Collaboration

• Act as a liaison between India-based IT staff and global IT teams.
• Coordinate communications program updates operational reporting and leadership briefings.
• Support regional participation in global audits compliance reviews risk assessments and governance cycles.

Qualifications :

Required

• Bachelors degree in Computer Science Information Technology Business Administration or related field.
• 9 years of experience in IT operations IT strategy PMO Business Operations or related disciplines.
• Demonstrated experience managing teams and multi-functional operational responsibilities.
• Strong knowledge of IT procurement contract management software licensing and financial operations.
• Experience implementing automation workflow optimization or AI-enabled tools.
• Excellent communication stakeholder engagement and cross-cultural collaboration skills.

Preferred

• Masters degree (MBA or equivalent).
• Experience working in a global matrixed technology organization.
• Familiarity with ITIL ITAM or similar governance frameworks.
• Exposure to RPA platforms AI copilots low-code/no-code solutions or enterprise automation technologies.

Key Competencies

• Operational discipline and excellence
• Strategic planning and execution
• Leadership and talent development
• Analytical and financial acumen
• Vendor/contract negotiation and governance
• Process optimization and documentation
• Innovation mindset (automation AI continuous improvement)
• Effective communication and collaboration

Additional Information :

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to Western Digital Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time