Client Service Manager
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Joining the Clemenger Field Marketing team as a Client Service Manager reporting to the Client Service Director you will apply your expertise to deliver continued growth of our major retail accounts.
Proactively manage and oversee all aspects of Clemenger Field Marketings annual field marketing program for one of our largest clients including but not limited to set up briefing and execution of merchandising activities budget management primary liaison with the Operations team as well as day-to-day account management.
You will be accountable for identifying opportunities to improve our commercial value through service offer expansion actionable insights and customer experience solutions aligned to our client partners strategic focuses.
The main responsibilities will be:
- Manage the day-to-day relationship with the client delivering program specific strategic priorities and communicate and drive them through the business
- Identify new and emerging opportunities with existing accounts and new clients
- Manage campaigns from concept to execution
- Develop and communicate analysis of program insights
- Manage all programs within budget and prepare monthly invoices
- Conduct analysis of competitor activity
- Demonstrate leadership capabilities and embed an outcome focused mindset within the team and internal stakeholders
Key requirements and personality traits
- 3 years in a similar role managing a large field merchandising team(s)
- Experience in executing merchandising activity within retail
- Able to inspire and lead team members to achieve exceptional results
- Diligent hard-working loyal and reliable you take pride in delivering exceptional results
- Enthusiastic and energetic team player who proactively shares knowledge and experience
- Ability to use Microsoft suite at a high level specifically Excel & PowerPoint
Benefits:
- Flexible hybrid working 4 days in office 1 work from home
- Competitive salary package including superannuation
- Fantastic agency office culture and facilities
- Specialty coffee and snacks daily as well as a stocked bar for end of week drinks
- Regular team catch-ups and occasional interstate travel
- Great company culture with individual professional development pathways
Interested
If youd like to join a fast-moving organisation that achieves extraordinary results please submit your application by clicking on the Apply button. Only successful applicants will be contacted for interview stage.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Creative Activation are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors. Creative Activation are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand ... View more
