Senior Analyst, Data, Insights and Reporting
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
- Deliver insights and improvement opportunities across a range of initiatives that better how Qantas manages flight disruptions and recovery solutions for customers and employees.
- Provide performance insights and reporting build customer/commercial/financial analysis for business cases and prioritisation and create high-impact materials for ELT/GLT audiences.
- 12-months Fixed Term Contract based at our Mascot Campus
Weve always been pioneers and were proud to see that spirit in our people today. Our resilience has helped us through good and tough times and it still drives us to keep pushing the challenging expectations today.
Join Qantas as Senior Analyst Data Insights and Reporting in our Customer Care & Recovery team and help shape how we support customers (and employees) when flights are disrupted. Youll deliver insights and improvement opportunities for initiatives across the Group partnering with Senior Product Managers frontline operational teams (Pilots Cabin Crew Airports Contact Centres) business units (Digital IT Customer) and external vendors to drive the roadmap and execute projects end-to-end.
Youll also provide performance insights and reporting build customer/commercial/financial analysis to support prioritisation and business cases and create clear high-impact materials for senior stakeholders including ELT and GLT. Strong analytics stakeholder influence and the ability to translate complex data into practical strategy and compelling communications are essential.
Youll have
- 5 years relevant experience in analytics performance reporting and/or project delivery roles
- Strong delivery and stakeholder management capabilitymanage multiple complex initiatives with attention to detail strategic perspective and resilience in a matrixed environment
- Tertiary qualification in a relevant discipline (e.g. business commerce analytics engineering or similar)
- Advanced data analysis across complex multi-source datasets translating insights into clear actions
- Financial modelling & business case development to support prioritisation and investment decisions
- Dashboard creation & data visualisation to track performance and communicate outcomes
- Process mapping & design thinking to diagnose pain points and design improved customer/operational flows
- Commercial customer and operational acumenable to balance trade-offs and design innovative solutions
Why Qantas
Youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles eligible portable electronic devices and professional memberships.
- Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story get in touch today.
Applications close Thursday 26th February
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cognos
- Microsoft Access
- SQL
- Crystal Reports
- Financial Report Writing
- Power BI
- Pivot tables
- ssrs
- Tableau
- Regulatory Reporting
- SAS
- Data Analysis Skills
About Company
Founded in the Queensland outback in 1920, Qantas has grown to be Australias largest domestic and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands Qantas and Jetstar operating regional, ... View more
