Logistics Lead Water Technologies

Job Summary
The Lead Dispatcher-WTS coordinates/ Oversees /monitors WTS Service Operations. Performs all
tasks in a manner that reflects the companys commitment to service readily assisting both internal
and external customers at every available opportunity.

Key Characteristics

• Analytical and problem solving skills
• Communication skills
• Strong interpersonal and leadership skills
• Strong organizational and analytical skills

Duties & Responsibilities 

• Endeavors to maintain harmonious relations with customers at all times.
• Coordinates and oversees activities with Service Technicians and appropriate department Managers including Plant Managers or their designated representatives.
• Acts as an information source for company Managers on field information.
• Receives customer requests for service.
• Acts as the first step in creating the service call and schedule.
• Gathers pertinent information - determines type of equipment necessary supplies and test equipment required to execute the service call.
• Receives and processes salt/chemical orders from Sales Service and customers.
• Dispatches Service Technicians and equipment from Service Center or diverts equipment in route if necessary to the appropriate job sites.
• Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.
• Maintains various records and logs. These may include but are not limited to daily productivity reports time logs and various schedules.
• Alerts all pertinent Managers to developing field situations and customer related call ins.
• Requires transfer of information at shift change.
• Enters job specific data into the computer.
• Is responsible for all Logistical Operations / Dispatch
• Other duties as assigned

Qualifications :

Knowledge Skills & Abilities 

• Demonstrated ability to work independently and with teams
• Strong oral and written communication skills
• Ability to manage multiple high level priorities simultaneously

Education & Experience
Required:

• HS Diploma or GED Equivalent
• 5-years work experience demonstrated Customer Service skills.
• 3-years work experience in SAP as a company ERP
• Proficiency in Microsoft Office (Word Excel Powerpoint) Proficient keyboarding skills.
• Eligibility Requirements:
  • Ability and willingness to support services to include but not limited to industrial facilities manufacturing facilities and power industry facilities.
  • Ability and willingness to work alternate work schedules.
  • Ability to Lead others within department

Preferred:

• Associates Degree in Business highly desirable.
• 5 year work experience in Dispatch for a Service Industry desirable.
• 5 year work experience with multi line telephone and two way radio communications desirable.
• Working DOT knowledge.
• Experience with Water Treatment Industry in Logistics or Services.
• Desired Work Traits;
  • Clear Thinker-ability to identify and prioritize action items quickly and efficiently.
  • External Focus-Considers impact of actions and decisions on customers industry and public viewpoint. Measures performance through customer perception.
  • Continuous Learner-strives to increase knowledge skill and experience in function and industry.
  • Excellent demonstrated professional communication skills-verbal and written.
  • Teamwork skills
  •  Ability to apply to carry out instructions furnished in written oral and diagram form
  • Troubleshooting and problem solving skills
  • Dependable accountable and diligent
  • Initiative
  • Leading others in the same field

Working Conditions 

• Working primarily in office environment

Additional Information :

At Veolia we realize diverse teams make smarter decisions deliver better results and build stronger
communities. Were an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. Because our people are our greatest assets we
also offer competitive compensation and benefits that include:
Compensation - The salary range is tied to the market for similarly benchmarked roles.  The range is
not an absolute but a guide and offers will be based on the individual candidates knowledge skills
experience and market conditions as well as internal peer equity.  Depending upon all the preceding
considerations for the final selected individual candidate the offer may be lower or higher than the
stated range: $23.50 -$25.50
Medical Dental & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan - 3% default contribution plus matching!
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time subject to applicable
law.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****
Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of Veolia and no fee will be due.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Full-time