IT Technician

Escondido, CA - USA

Monthly Salary: USD 24 - 28

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

At DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health wellness programs and beyond with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate innovative organization dedicated to making a meaningful impact in the lives of those we serve. If youre looking for a dynamic and purpose-driven environment we invite you to explore the opportunity to contribute to our mission.

Job Summary
The IT Technicians role is to support and maintain in-house technology equipment and ITassets. This includes installing configuring diagnosing repairing and upgrading all corporatehardware and equipment while ensuring its optimal performance. This person will also
troubleshoot problem areas in a timely and accurate fashion and provide end user training andassistance where required.
Supervisory Responsibilities: None
Essential Duties/Responsibilities

Identify and deliver required hardware service levels according to company policies
Provide training and support to end users and staff on software and equipmentoperation and other issues
Install configure test maintain monitor and troubleshoot end user and networkhardware peripheral devices printing/scanning devices presentation equipment andother products
Where required install configure test maintain monitor and troubleshootassociated end user software and networking software products
Perform on-site analysis diagnosis and resolution of hardware problems for avariety of end users and recommend and implement corrective solutions includingoff-site repair as needed
Receive and respond to incoming calls pages and/or e-mails regardingincidents and service requests
Develop and maintain an inventory of all computers monitors keyboards harddrives printers scanners and other equipment using an asset tracking system
Document incidents problems and service delivery (hardware failure repairinstallation and removal) using a helpdesk system in alignment with ITIL guidelines
If necessary align with third-party support and equipment vendors
Recommend schedule and perform hardware maintenance hardware andperipheral equipment improvements upgrades and repairs
Perform other duties as assigned

Qualifications

Required Skills/Abilities

Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
Understanding of the organizations goals and objectives
Self-motivated and directed
Keen attention to detail
Analytical and problem-solving abilities
Able to prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented collaborative environment
Strong customer-service orientation

Education and Experience

At least two years experience in the IT field or equivalent education

Working Conditions/Physical Requirements

This position is on-site
Able to lift/move up to 40 pounds move from place to place and stand for long periodsof time
Requires current and valid drivers license and current personal auto insurance
Able to travel to DAP Health locations throughout San Diego and Riverside

Required Experience:

DescriptionAt DAP Health we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider we deliver compassionate high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from p...