Trainer

Join our dynamic Learning & Development team as a Trainer where youll design and deliver powerful learning experiences that build technical functional and behavioural excellence across the organisation.

If youre passionate about creating immersive modern learning interventions and shaping a culture of continuous growth this role offers the chance to make a meaningful impact.
 

So what will you do 

• You will design and deliver impactful learning interventions across all levels and functions of the organisation tailored to enhance technical functional and behavioural competencies.
• You will ensure employees are equipped to perform effectively and excel in their roles through diverse and engaging training mediums.
• You will foster a culture of continuous learning aligning training initiatives with organisational goals and promote the development of skills critical to business success.

In addition to the above you will: 

• Onboard and train new hires.
• Provide a consistent uniformed training approach on both functional and technical knowledge with all new starters in their relevant roles and departments across the business at different levels.
• Create training programs that are tailored to the needs of specific roles and levels within the organisation.
• Develop engaging and interactive training materials including e-learning modules job aids and workshop guides.
• Develop scenarios for role playing activities as well as to accommodate various learning interventions.
• Collaborates effectively with Instructional Designers to brief and develop training materials ensuring comprehensive coverage of technical information while meeting learning objectives.
• Conduct impactful learning experiences tailored to the audience that drive skill development and behavioural change across all levels of the organisation.
• Adapt facilitation techniques to ensure relevance and engagement for diverse learner profiles.
• Deliver training in various formats including in-person workshops virtual sessions and hybrid models ensuring seamless execution in each.
• Leverage appropriate tools and technologies to enhance learning experiences such as virtual breakout rooms collaborative whiteboards and simulations.
• Ensure training sessions are inclusive engaging and impactful.
• Train across multiple levels across the organisation.
• Facilitate training on all learning materials across the organisation encompassing technical functional and soft skills development.
• Ensure learners gain proficiency in key subject areas adapting delivery style to maximise understanding and application.
• Create a positive interactive learning environment that fosters open communication and collaboration and knowledge retention.
• Use storytelling role-playing case studies and hands-on activities to enhance engagement and retention.
• Use gamification microlearning and scenario-based training to align with modern learning preferences.
• Actively encourage participation addressing resistance or disengagement constructively.
• Address learner questions and challenges effectively during sessions.
• Serve as a post-training resource offering follow-up support and clarification to reinforce learning.
• Measure the effectiveness of training initiatives and apply insights to improve future programs.
• Provide feedback and performance data to the Learning Manager and Instructional Designer to assess training impact and refine collateral.
• Provide evidence of training to Learning and Development Specialist.
• Continuously refine delivery methods based on evaluation results.
• Skilled in accurately storing managing and distributing training materials across the business to ensure consistency and accessibility.
• Working closely with the Learning Manager foster strong relationships with stakeholders to ensure training aligns with business objectives and employee needs.
• Communicate training plans and outcomes effectively to all stakeholders.  Communicate training plans schedules and updates clearly to all stakeholders.
• Support cross-functional projects that require training expertise.
• Foster cross-functional collaboration to integrate training into broader initiatives.
• Drive collaboration efforts to ensure training supports the organisations overall strategic direction.
• Coordinate diaries with stakeholders and employees requiring training
• Ensure the logistics of the venue refreshments have been arranged and secured for the training.
• Maintain and ensure up to date training records and registers are stored on SharePoint according to compliance reporting standards.
• Works closely with the Learning and Development Specialist to coordinate and administer training programs ensuring seamless execution and alignment with organizational goals.

Qualifications :

• Bachelors degree in; Education Human Resources Business Administration or a related field.
• Certification in training delivery or instructional design (e.g. Train-the-Trainer Certified Professional in Talent Development (CPTD) or equivalent) would be advantageous
• Qualification in facilitation and assessment would be advantageous.

Deal Breakers: 

Minimum 6 years experience in training and development with the following:

• At least 4 years in a role delivering training to diverse audiences across all levels and functions.
• Proven expertise in designing and delivering training content across technical functional and behavioural competencies.
• Hands-on experience using Learning Management Systems (LMS) e-learning platforms and scenario-based learning techniques.
• Demonstrated ability to design and conduct role-playing scenarios to enhance skill application.
• Experience in a fast-paced diverse industry such as fintech or sales.

In addition to the above the experience in the following technologies domains and best practices will make you a frontrunner for the role:

• Demonstrated expertise in instructional design models (e.g. ADDIE SAM) and adult learning principles.
• Proficiency in multiple delivery methods: in-person virtual hybrid and self-directed learning.
• Advanced facilitation and presentation skills with the ability to adapt techniques to suit varied learner profiles and organisational needs.
• Demonstrated ability to translate complex technical concepts into clear engaging training that is easily understood by diverse audiences.
• Proven learning mindset with strong adaptability to stay current with the latest training methodologies and industry trends.
• Ability to create immersive learning experiences using storytelling simulations and role-playing.
• Proficient with industry-standard tools such as Microsoft Office Miro Canva and other collaborative technologies.
• Analytical skills to assess training effectiveness and implement continuous improvements as well as understanding of training evaluation frameworks (e.g Kirkpatricks Model).
• Travel will be required for on-site training delivery based on business needs.
• Strong communication interpersonal and coaching skills to engage and support diverse audiences and stakeholders.
• Strong organisational and project management skills to handle multiple training initiatives simultaneously.
• Knowledge of technical concepts product development cycles and customer-centric processes.
• Strong knowledge of the sales process sales techniques and its best practices.
• Ability to work individually and as a team player.
• Time management skills.
• Strong attention to detail.
• Ability to develop and conduct summative and formative assessments.
• Ability to compile and present detailed progress reports.
• Excellent stakeholder relationship building and management.
• Stay up to date with the new market trends and demands of a fintech sales environment.
• Ability to influence implementation.
• Solid knowledge of the fintech industry organisational dynamics and evolving market trends.
• Comprehensive understanding of functional and technical skills required in sales customer support and operational roles.

Additional Information :

Perks of joining the Tribe

• You get to work in a high growth company. Sink your teeth into meaningful work with tangible results you are accountable for.
• Hybrid remote and in office work models.
• Remuneration & Benefits. We offer company contributions to Medical Aid and a group risk scheme.
• Visionary leadership. 
• Study leave.  
• Access to on demand learning and development.
• A friendly collaborative culture and a team of all-round-lekker humans (its true we surveyed our employees and they told us so).
• If you find yourself at HQ coffee on tap and a selection of hot beverages provided by our onsite Barista. 

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Remote Work :

No

Employment Type :

Full-time