Agent Air Import Customer Service

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
• Ensure timely delivery of freight to customers for Import shipments.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their international shipments meeting customer service standards.
• Contribute to maintain strong relationships with vendors (airlines trucking companies and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the DLSOP.
• Meet KPI standards as per the companys procedures.
• Overseas communications timely responses to emails and requests (internal and external).
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• To take up additional tasks as required to meet the Departments needs.

Qualifications :

• Candidate must possess at least a Diploma Bachelors Degree or equivalent.
• At least 1 to 2 years of related working experience in similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encourage to apply.

Additional Information :

Expeditors offers excellent benefits

• Group Medical Insurance
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time