Assistant Manager Transactional Quality RTRGL Chennai PCT REF91780O
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Have good knowledge in F&A world and experience of auditing R2R/ GL accounting Drive & conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targets.
Deliver sampling and stratification strategy based on Compliance checks Financial processes (volume & Value mix) Errors Customer priorities & Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring & reporting.
Facilitate Kaizen initiatives within the team.
Accountable for customer complaint resolution process.
Ensure Process documentation & sign off as per ISO standards & WNS Quality Assurance Playbook
. Responsible for timely & accurate reporting updates and business insights.
Foster a spirit of continuous learning & collaboration across teams career development coaching & mentoring.
Qualifications :
Graduation with BCOm
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Income Tax
- Data Networking
- ABAP
- Computing
- Assembling
- Blackberry
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
