Fairmont Gold Lounge Assistant Manager
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Gold Lounge Assistant Manager is the second in-charge of the Lounge who will assist Gold Lounge Manager to arrange for Lounges smooth operations in general and focus on guests interactions and service quality assurance which provided by the Lounge colleagues in particular. He/she plays significant role in ensuring Fairmont Gold guests memorable stay by monitoring and enhancing each touch points. The Assistant Manager also be the Champion of ALL loyalty program:
- Familiarize with hotels emergency procedures and policies in order to play an active role in the event of an emergency.
- Adhere to safety security & hygiene policies and procedures
- Organise coordinate and conduct the daily activities at the Fairmont Gold Lounge in relations with all Gold Lounge colleagues according to Brand standards. Report to Fairmont Gold Manager
- Be in charge of the Fairmont Gold Lounge in the absence of Fairmont Gold Manager
- Ensure that all Gold Lounge colleagues to provide top notch service in accordance with Hotels policies and procedures as well as Brand standards.
- Ensure that all Fairmont Gold guests to be in touch during the stay by courtesy personal meet & greet service at the Lounge or beyond and then receive tailored service for their satisfactory stay.
- Handling guests special request or complaints during their journey to ensure of proper follow-up for guest most satisfactory experience.
- Coordinate with Gold Lounge supervisor and related departments to identify improvement areas thus fulfill with necessary action plans and trainings.
- Assist Gold Lounge colleagues with their daily tasks and operations.
- Review all information of Lounge operating reports (number of covers orders and transfers breakage ) to consolidate general reports about Lounge efficiency consumption trends with respective revenues.
- To review and take action with the daily glitch report at the Lougne.
- Review GSS scores continuously and take action if necessary.
- Be the sections champion about Loyalty program - ALL Accor Live Limitless as well as subscription membership program Accor Plus Explorer.
Qualifications :
- Experienced in the similar position or Guest Relations related
- Experienced with interpersonal communication and problem-solving.
- Good management organizational skills and service-minded. Attention to details.
Additional Information :
- Strong English communications
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
