EMS Account Manager

BGIS ITS is currently seeking an EMS Account Managerto join the team Hudson FL (Remote) and surrounding areas.

BGIS is that Company.
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6 500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000+ locations in North America Europe Middle East Australia and Asia.

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

The EMS Account Manager achieves success by managing all BGIS US ITSs EMS daily account activities by managing client relationships driving account growth and ensuring customer satisfaction. This role involves coordinating with internal teams to deliver high-quality services or solutions maintaining client retention and identifying opportunities for business expansion.

Compensation & Benefits

• Competitive Salary: Annual variable salary approximately $120 - $160K plus comission opportunities
• Paid Time Off: Start with 48 hours increasing to 168 hours with tenure.
• Paid Holidays: 7 annually (New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day after Thanksgiving Christmas)
• 401(k) Match: 5% employer contribution

Additional Perks

• Tech Tools: Company-issued cellphone and tablet
• Annual Boot Voucher: Stay equipped with the right gear.
• Comprehensive Benefits: Health life and disability coverage
• Corporate Discounts: Exclusive perks through ADP
• Career Development: Ongoing technical training and certifications
• Growth Opportunities: Clear paths for advancement and relocation

KEY DUTIES & RESPONSIBILITIES

EMS Account Manager

Client Relationship Management

• Develop a deep understanding of client operations goals and challenges to tailor EMS solutions accordingly.
• Manage operational and energy efficiency measures.

Energy Efficiency

• Study customers portfolio based on energy efficiency grading.
• Recommend energy efficient opportunities via EMS operations.

Operational Coordination

• Collaborate with internal teams (e.g. operations technical finance) to ensure service delivery aligns with client expectations.
• Monitor project timelines budgets and deliverables.
• Address and resolve client issues or escalations promptly.

Reporting & Documentation

• Maintain accurate client records communications and project documentation.
• Prepare regular reports on account status performance metrics and sales forecasts.

Strategic Planning

• Contribute to account and business strategy planning based on market trends and client feedback.

KNOWLEDGE & SKILLS REQUIRED

• High School Diploma or equivalent trades related training.
• Minimum 4 years appliable work experience in the EMS construction or facilities management industry.
• Minimum 3 years of experience with account management.
• Excellent verbal and written communication skills including data relay exchange feedback and clarification.
• Ability to collaborate in a teamwork environment with internal and external contacts.
• Problem solving skills to identify root cause issues and take appropriate steps for resolution and teach others how to complete essential tasks.
• Time management focus to balance multiple competing priorities and demonstrate a sense of urgency.
• Relationship building to maintain current clients and build connections with additional industry contacts.
• Ability to work independently and contribute positively to teamwork environment.
• Strong environmental health and safety mindset and ability to perform work in a safe manner.
• Intermediate working knowledge of Microsoft Word Excel Outlook and Project required. Working knowledge of SharePoint preferred.
• Knowledge of CRM a plus.

Physical Demands and Work Environment

• To perform this job successfully an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions absent undue hardship.
• Cognitive skills required to work in a fast-paced environment including ability to maintain focus communicate clearly and concisely respond quickly to requests follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment.
• Skilled in working at heights and walking on uneven surfaces at client locations.
• Ability and willingness to travel.
• Current valid drivers license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Visit us online at more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development work/life balance health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race color religion gender national origin age disability ancestry creed marital status sexual orientation or Veteran or military status genetic information or any other basis prohibited by local state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including but not limited to employment advancement assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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