Senior Teller

Department:Member Relations
Reports To:Assistant Branch Manager
Grade:6Classification:Non-Exempt
Supervises Direct: 0 Supervises Indirect:0

WORK FROM HOME POSITION LEVEL: None - Work is unable to be completed remotely. A presence in office is required full time.

Role:
Using our Unsurpassed Service Factors to promptly and accurately process members financial transactions. Provide leadership coaching and supervision to the support staff in the branch as needed.

Essential Functions & Responsibilities:
30% Schedule train coach and monitor the work and activities of the teller line. Is the lead teller and is first point of contact for the other staff. Ensures compliance of regulations and security of program at all times coordinates teller activities. Responds to members requests problems and complaints and/or directs members to the proper person for specifiic information and assistance.

25% Receives and processes member financial transactions including but not limited to deposits withdrawals loan payments money orders travelers checks transfers etc. as directed. Processes closed accounts. Opens new accounts and services for existing accounts.

20% Accurately maintains and balances cash drawer and daily transactions ATMs vault cash dispatch machines maintains member records etc.

10% Collaborate and assist with other department/branches to maintain unsurpassed service across all areas of the credit union

10% Promotes a sales culture by effectively cross selling credit union products and services to meet each members needs.

5% Proactively performs other duties as needed or assigned.

Performance Measurements:
1. Support and practice Rogue Federals mission vision values and loyalty culture. Utilize the service factors with both internal and external members. Embrace Rogue Federals community involvement program in a positive and proactive manner.

2. Successfully achieves credit union team and individual goals as outlined in the yearly Goals and Objectives document.

3. To have excellent oral and written communication skills

4. To maintain an understanding of Credit Union products services policies and procedures as well an understanding of the Credit Unions mission and vision.

5. To ensure all activities within the department are carried out within the expected time frames and completed accurately

6. Assure compliance in all regulatory and procedural areas.

7. Provide consistent service that creates the most loyal members in the nation!

Knowledge and Skills:
Experience:Up to six months of similar or related experience

Education:A high school education or GED.

Interpersonal Skills: Courtesy communication and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Other Skills: Must have good communication skills; ability to multi-task operate 10 key calculator and computer keyboard skills.

Physical Requirements: Some lifting required (up to 30 pounds) continuous sitting occasional standing and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.

Work Environment: Normal workday with occasional overtime. Exposed to potentially hazardous condition i.e. robbery. Travel to other Rogue Credit Union regions may be required.

Disclaimer:
Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities skills efforts or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.

Note: Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race color national origin religion sex age disability veteran status or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method please call or email

This Job Description is not a complete statement of all duties and responsibilities comprising the position.