Endpoint Specialist I
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Job Location:
La Crosse, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Collaborates with departmental business units to ensure hardware and software orders are received configured scheduled and installed. Ensure equipment is labeled according to Mayo specifications. Researches verifies and documents device specifications according to purchase order and Mayo standards. Works in conjunction with service and business units to relocate equipment as requested by departments. Works independently while providing on-site installation customer service and technical installation and/or repair support per department or individual customer requests. Serves as technical and equipment liaison in the field as needed to collaborate with other support services such as Help Desk Telecommunications Endpoint Support Networks Application Support and Supply Chain. Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements moves/adds/changes implications scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base. Maintain inventory of supplies and equipment necessary to complete installations or repair requests. Collaborate with other IT Infrastructure areas to manage parts inventory. Evaluates and processes equipment according to IT Security policy and guidelines. May require overtime and on-call participation.
Qualifications
High School Diploma / GED and 2 years professional customer service experience supporting PC desktop computing hardware and peripheral equipment - skills must include knowledge of Operating Systems and configuration hardware configuration and software installation.
OR
Associates degree OR two years Technical School training in Computers Technology Electronics or a related field.
Experience supporting Macintosh telephone and / or network equipment and the associated cabling systems is will possess good organizational skills as well as good written and oral communication skills. Maintains strict confidentiality of information and exhibits good customer service skills including the ability to work as a collaborative team member. Understanding of and has demonstrated the ability to use ticket tracking software and related tools for documentation of operations. Possess flexibility with workloads to accommodate special projects or requests and high priority orders. Understanding of computer-related terminology (CPU Internet Networking Client/Server LAN/WAN etc.) in order to provide evaluation of customer requests to match needs with appropriate IT solutions (hardware or software). Must be able to tolerate bending stooping kneeling squatting and working with arms above shoulder level. Must be able to lift fifty pounds from ground to an upright standing position. Certification in any of the following areas is preferred: A Network IBM Dell Apple or HP computers (or current Mayo Clinic standard); Zebra Lexmark or Hewlett Packard printers (or current Mayo Clinic standard); Microsoft Operating Systems; Apple Operating Systems or associated certifications for specialized equipment support; Avaya Telephone Systems; Cisco; Mayo Quality Academy Bronze drivers license
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive ... View more
