Senior Product Manager

WHO WE ARE
Empowering Connections Inspiring Possibility

SageNetisthesingle accountablepartnerunifying connectivity and digital experiences for widely distributed enterprises. We design deploy manage andmonitorcritical infrastructure across thousands of locations. Our U.S.-based Network Operations Centersoperate24/7 and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side it means reliable secure and visible systems that keep every store every screen and every customer connected. On the human side it means transparent communication collaborative problem solving and long-term partnerships with our customers teammates and communities.

With a three-decadetrack recordin managed servicesSageNetboasts a long-term customer base that includes some of the nations largest retail restaurant c-store and financial TulsaSageNethas regional offices in Atlanta and Washington D.C.

WHAT YOULL DO

As part of the Digital Technology and Innovation team the SeniorProductManager owns the definition evolution and success of assigned digital products and platforms. This roleoperatesat the intersection of product strategy technical decisionmaking and delivery execution with clear accountability for product outcomes and alignment toSageNetsbroader technology individual will report directly to the Chief Technology Officer with dotted line responsibilities to the Director ProjectManagementand Business role blends strategic product ownership with practical delivery involvement to ensure product decisionstranslateinto real world outcomes.

You will work in environments where problems are not fullydefinedsolutions require tradeoff decisions andexecutionmust be balanced against delivery realities. While adherence to company governance and delivery standards isa necessityyoursuccess in this role is driven by independent thinking sound judgment and the ability to guide teams toward outcomes that serve customers the business and long-term platform health.

You may be customer-facing in support of product discovery ideation and lifecycle activities while also partnering internally withthe Project Management Office (PMO) as well assoftware and technologydelivery teamstoensureapproved work isplannedgovernedand role requires comfortoperatingwith autonomy engaging deeply with technical teams and navigating ambiguity without relying solely on prescriptiveprocess.

MajorDuties andResponsibilities:

This position is intentionally designed as a hybrid Product Manager and Project Manager role. The role holds ownership accountability for defined digital products while also supporting delivery execution in partnership with the PMO. This hybrid structure applies because the role both defines product direction and actively manages delivery outcomes consistent with the DTI Role Definition Framework for hybrid roles.

Product Manager Responsibilities (60%)

• Serve as the Product Manager for current assigned products including Shelf Edge with accountability for product vision roadmap lifecycle decisions and ongoing evolution.
• Own product-level decision making for assigned initiatives including defining problem statementsestablishingsuccess criteria prioritizing capabilities and making informed tradeoffs across scope timeline and technical approach.
• Serve as an advocate for the customer and end user ensuring feedback usability insights and real-world usage inform product direction technical decisions and delivery priorities.
• Lead product ideation definition and lifecycle activities by collaborating with business stakeholders customers and internal teams toidentifyproblems opportunities and desired outcomes.
• Translate product strategy and customer insights into clear actionable requirements including epics user stories and acceptance criteria that communicate both intent and expected outcomes to delivery teams.
• Engage deeply with engineering and architecture teams to evaluate solution options surface technical constraints and influence architectural decisions in support of scalability reliability security and long-term platform sustainability.
• Bring hands on experience working with embedded and edge computing platforms including Raspberry Pi class devices and an understanding of how hardware cabling power displays and networking come together in real world perspective to inform product design decisions reliability considerations andlong-termsupport models while partnering closely with engineering and delivery teams to pressure test ideas and resolve issues.
• Collaborate with internal teams and external technology partners to evaluate solutions integrations and capabilities that supportSageNetsbroader product and service portfolio.
• Measure success through customer adoption business impact technical sustainability and delivery effectiveness not solely through adherence to plans or schedules.
• Engage directly with customers to support product discovery validation and feedback gathering activities.
• Participate in customer discussions as needed to explain product direction roadmap considerations anddeliverytradeoffs.
• Incorporate customer insights into both product decisions and delivery prioritization.

Project Manager Responsibilities (40%)

• Partnerwithcustomerfacing teams to understand implementation realities adoption challenges and enhancement opportunities.
• Partnerwith delivery teams to plan and execute approved work including backlog creation and refinement sequencing dependency management and forecasting whilemaintainingaccountability fordeliveryoutcomes.
• Apply Agile and iterative delivery practices to support effective planning and execution including participating in backlog refinement sprint planning reviews and retrospectives asappropriate.
• Partner with the PMO to alignbusinessinitiatives with established intake governance and delivery standards ensuring transparency consistency and organizational alignment whileretainingaccountability for product success.
• Proactivelyidentifyand manage risks assumptions dependencies and constraintsfacilitatingtimelyconversations and decisions when product or delivery outcomes are at risk.
• Provide clear outcome-oriented visibility into product anddeliveryhealth including progress risks dependencies and expected impact using company-standard reporting mechanisms.
• Act asa central pointof coordination across business technology and delivery teams to ensure alignment clarity and momentum throughout the product lifecycle.
• Support launch rollout and post-delivery activities to ensure solutions are adopted effectively and deliver intended business and customer value.

WHO YOU ARE

To perform this role successfully the Senior Product Manager must be able to perform each duty satisfactorily. The requirements belowrepresentthe knowledge skills education and experiencerequiredfor the role.

Experience & Education

• Bachelors degree in Business Technology Engineering ora relatedfield.
• 7 years of experience across product management project management or hybridproductdelivery roles in technology-driven environments.
• Demonstrated experienceoperatingin ambiguous environments where product strategy technical considerations and delivery execution overlap.
• Experience owning or leading product lifecycle activities in organizations without fully mature or prescriptive product structures.
• Strong understanding of software development lifecycles and Agile or iterative delivery practices.
• Demonstrated ability to make prioritization and tradeoff decisions informed by customer needs technical constraints and businessobjectives.
• Experience working closely with engineering and architecture teams to evaluate solution approaches and influence technical direction.
• Proven project delivery experience including planning forecasting dependency management risk management and delivery reporting.
• Experience working with matrixed teams shared delivery resources and external vendors.
• Proven ability to communicate effectively with both technical and non-technical stakeholders including customers and senior leaders.
• Experience using tools such as Jira Confluence or similar platforms to manage requirements delivery and communication.
• Strong organizational and problem-solving skills with the ability to manage multiple concurrent initiatives.
• Ability to align to organizational governance and delivery standards whilemaintaininga product-oriented mindset and accountability.
• Analytical mindset with the ability to interpret data and use it to inform product and delivery decisions.
• Adaptable pragmatic and comfortable balancing strategic intent withexecutionreality.
  
  

WHERE YOULL WORK

This positionoperatesin a hybrid office environment combining in-office and remote work. Regular in person collaboration with cross functional teams is expected with the office serving as the primary hub for collaboration planning and key meetings. Our business casual working environment fosters collaboration and productivity.

• Ability to work effectively in afast-pacedhybrid environment and manage multiple priorities
• Positive mindset fearless to ask questions and push against the status quo
• Strong desireto work in a collaborative team driven environment

PHYSICAL REQUIREMENTS

• Be able to sit for extended periods of time withoutissueâ
• Consistent use of hands and fingers for typingâ
• Consistent use of eyes to analyze monitoring applications spreadsheets ticketingsystemsandweb-basedapplicationsonacomputer screenââ
• Ability to communicate effectively with internal teams and customers via phone video conference and in person meetings
• Ability to remain in a stationary position for extended periods during meetings and work sessions
• Ability to occasionally moveaboutthe office to attend meetings or access work related materials

CLASSIFICATION*:Salaried/Exempt
POSITION TYPE:Fulltime
TRAVEL REQUIREMENTS:No
DIRECT REPORTS:No
SAFETY SENSITIVE:No

Ready to join a team that values trusted connections Apply now!

Equal Opportunity Employer
SageNet is committed to a skills-first approach when it comes to such we value merit qualifications and business needs when making employment decisions. It is the policy ofSageNetto provide equal employment opportunity to all employees and applicants without regard to race color sex (including pregnancy sexual orientation and gender identity) age religion national origin disability genetic information veteran or military status marital status or any other legally protected prohibits and does not tolerate discrimination harassment or retaliationon the basis ofany legally protected status.

SageNetwill not discriminate against any employee or applicant because they are a disabled veteran recently separated veteran active-duty wartime or campaign badge veteran or Armed Forces services medal veteranin regard toany position for which the employee or applicant is qualified. As a federal contractorSageNetis committed to taking affirmative action to employ and advance in employment protected veterans and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNetwill not discriminate against any employee or applicant because of physical or mental disabilityin regard toany position for which the employee or applicant is qualified. As a federal contractorSageNetis committed to taking affirmative action to employ and advance individuals with disabilities and to treat qualified individuals without discriminationon the basis oftheir physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation please let us know by contacting your HR representative or any member ofmanagement.

Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities duties and the right tomodifythis job description at any time with or without notice. Employment withSageNetis at-will meaning that either the employee or the company mayterminatethe employment relationship at any time with or without cause or provide reasonableaccommodationsfor qualified individuals with disabilities.

As a managed services providerSageNetmaintainsa high levelof information a published Information Security Policy and provides mandatory Security Awareness Training for all that all employees adhere to publishedSageNetsecuritypolicyfailure to do so may result in termination of employment. TheSageNetsecurity program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Required Experience:

Senior IC