Chat Support Agent
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Chat Support Agent
Job Responsibilities:
- Provide chat support to patients seeking urgent care or family medicine services at Immediate Medical Care.
- Answer inquiries provide information and offer assistance to patients in a professional and efficient manner.
- Assist with appointment scheduling insurance verification and general inquiries related to medical services.
- Ensure a high level of customer satisfaction through timely and accurate responses in the chat support platform.
Essential Qualifications:
- Strong communication skills and the ability to convey complex information clearly and concisely.
- Excellent customer service orientation with a focus on providing a positive patient experience.
- Proficiency in using chat support software and other digital communication tools.
- Basic understanding of medical terminology and the healthcare industry.
- Ability to multitask prioritize workload and work effectively in a fast-paced environment.
Desired Experience:
Up to 1 year of experience in a customer service support role.
Salary & Benefits:
The salary for this position ranges from $20 to $35 per hour depending on qualifications and experience. Immediate Medical Care offers competitive pay comprehensive benefits and opportunities for professional growth within the organization.
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
