Manager, Client Service

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in.

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Job Details

Job Location:Full Time (Hybrid) Atlanta NY Norwalk Boston

Primary Objective

Drive impactful and profitable delivery for a major Kantar client AT&T by managing daily client communication ensuring highquality outputs and partnering with internal teams to deliver exceptional insights that guide client decisions.

Key Responsibilities

Client & Account Management

• Serve as a daytoday contact on AT&T programs managing communications expectations timelines and deliverables.

• Build trusted relationships by demonstrating reliability clarity and a deep understanding of client goals.

• Translate client questions into clear research needs connecting them back to business challenges and Brand Performance frameworks.

• Support Directors in strategic conversations contributing early thinking hypotheses and storytelling direction.

Project & Delivery Excellence

• Manage endtoend delivery for recurring or moderately complex studies (e.g. brand tracking imagery segmentationlinked KPIs funnels equity diagnostics).

• Ensure timelines scope and quality standards are met across each project phasefrom design to reporting.

• Partner with GDC PM teams analytics charting and operations to coordinate study execution efficiently.

• Perform highquality checks on questionnaires data and deliverables; escalate risks early and propose solutions.

• Lead the first rounds of report drafting and insight generation synthesizing data into clear actionable narratives.

Insight Development & Storytelling

• Build compelling presentations and reporting materials weaving together data brand frameworks and client context.

• Identify meaningful patterns and thematic insights that answer client business questions.

• Participate in client readouts contributing sections of the story or leading portions as appropriate.

Commercial & Financial Stewardship

• Support accurate scoping by informing Directors of risks complexities or scope changes.

• Help ensure profitable delivery by tracking hours anticipating overages and partnering on mitigation plans.

• Contribute to proposal development with input on methodology timelines and draft scopes.

Team Leadership & Collaboration

• Coach junior team members (Associates Senior Associates) on analysis story development operations and Kantar ways of working.

• Foster a collaborative positive calm and solutionsoriented team culture.

• Engage with crosssolution partners (Creative Analytics Media CX) to identify opportunities for integrated delivery when relevant.

Required Skills & Experience

• 35 years of experience in brand research consumer insights analytics or related disciplines.

• Strong understanding of quantitative brand measurement (brand equity funnels category drivers segmentation competitive dynamics).

• Ability to manage multiple workstreams and deadlines simultaneously.

• Strong written and verbal communication with emerging skills in insight articulation and client storytelling.

• Comfort with data interpretation; strong attention to detail; ability to synthesize large data sets.

• Skilled in PowerPoint and Excel; familiarity with BI tools (PowerBI Tableau) is a plus.

• Bachelors degree in Marketing Psychology Business Social Science or related field preferred.

Success Factors (Aligned with Kantars Global Success Framework)

• Connect to Win: Collaborates effectively builds trust with teammates and clients and contributes to a positive team dynamic.

• Builds Great Teams: Coaches juniors thoughtfully shares process knowledge and rolemodels high quality standards.

• Leads with Impact: Demonstrates ownership over workstreams brings proactive solutions and strengthens client confidence.

• Solves Problems Decisively: Anticipates risks early recommends actions and balances speed with accuracy.

• Owns Commercial Success: Helps maintain margin discipline understands scoping basics and escalates commercial risks appropriately.

• Drives Lasting Change: Continuously seeks smarter faster ways of working and adapts well to new processes and technologies.

Kantar Benefits

We provide a comprehensive highly competitive benefits package including:

• Medical plans with comprehensive affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement Commuter benefits
• Unlimited PTO

Why join Kantar

We shape the brands of tomorrow by better understanding people everywhere. By understanding people we can understand what drives their decisions actions and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology we can help brands find concrete insights that will help them succeed in our fast-paced ever shifting world.

And because we know people we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office we understand no one size fits all; our approach is flexible to ensure everybody feels included accepted and that we can win together. Were dedicated to creating an inclusive culture and value the diversity of our people clients suppliers and communities and we encourage applications from all backgrounds and sections of society. Even if you feel like youre not an exact match wed love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (Kantar). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment which may include your details being shared with the hiring manager

The salary range for this role in Atlanta GA is $75000-$110000 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location work experience skills knowledge education and/or certifications. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.