Quality Assurance Manager FBI Name Check Program
Share
Job Location:
Clarksburg, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Overview
We are seeking an experienced Quality Assurance Manager to lead the quality program for a large multi-site team supporting the FBIs National Name Check Program. The QA Manager oversees the standards processes and evaluations that ensure all name-check products meet accuracy completeness and compliance requirements. This role serves as the authoritative lead for quality policy root-cause analysis corrective actions and continuous improvement across all contractor operations.
The QA Manager works closely with the Program Manager Assistant Program Manager and government counterparts tomaintainrigorous performance standards reduce error rates and promote a culture of quality and accountability.
Responsibilities
Quality Program Leadership
Developmaintain and enforce quality standards for all name-check workflows.
Ensure alignment with applicable federal policies FBI program guidance and contract requirements.
Liaise with the quality assurance team to ensure ongoing compliance with established standards and procedures.
Quality Assurance & Quality Control (QA/QC)
Oversee systematic review of work products to verify accuracy completeness and adherence to procedures.
Analyze error trends failure points and process deviations; lead root-cause analysis and corrective action planning.
Provide direction and technical support to quality analysts and teamleadsto ensure consistent application of standards.
Compliance & Risk Management
Monitorcompliance with federal regulations FBI policies and security requirements.
Identifyand report systemic risks or recurring deficiencies; collaborate with program leadership to implement mitigation strategies.
Support readiness for government audits inspections and performance evaluations.
Training & Workforce Development
Partner with training staff to ensure quality standards are embedded into training materials and onboarding programs.
Conduct refresher training targeted coaching and quality-focused workshops for staff and supervisors.
Reinforce a culture of accuracy accountability and continuous improvement.
Reporting Metrics & Continuous Improvement
Develop andmaintainquality metrics dashboards and trend analyses; brief leadership and government stakeholders on performance.
Recommend process improvements workflow adjustments or automation opportunities to reduce error rates and increase consistency.
Track corrective and preventive actions (CAPA) to ensuretimelycompletion and measurable improvement.
Qualifications
- Bachelors degree in quality management criminal justice public administration statistics or a related field.
- 5 years of experience in quality assurance compliance or audit functionspreferably within federal programs or high-volume analytical environments.
- Strong understanding of QA/QC methodologies root-cause analysis and performance measurement.
- Demonstratedability to interpret and apply federal policies SOPs and program requirements.
- Strong analytical communication and documentation skills.
- Experience leading teams in a structured metrics-driven environment.
- Active security clearance or the ability to obtain one if.
Preferred Qualifications
- National Name Check Experience or Experience with analytical FBI programs.
- Familiarity with processing name check requests.
Required Experience:
Manager
Key Skills
- Quality Assurance
- FDA Regulations
- Food Industry
- Food Safety Experience
- ISO 9001
- Quality Systems
- Food Processing
- Quality Control
- Quality Management
- QA/QC
- Selenium
- HACCP
About Company
Oak Ridge Associated Universities (ORAU) provides innovative scientific and technical solutions to advance national priorities in science, education, security and health.
