Director, Pre-Sales Adobe Customer Solutions, EMEA

As theDirectorofPreSalesfor Adobe Customer Solutions (ACS) in EMEA you will shape the strategy and execution of one of Adobes most important growth engines. AdobeCustomerSolutions(ACS)provides a new generation of postsales services that deliver measurable business outcomes across: Teach me (Premium Learning ServicesAdvice me(Ultimate Success) Build with me (Integrated Services)andBuildfor me (Consulting Services).

In this role you will lead and scale a highperforming team of Business Architects and Solution Architects across EMEAsupporting ACS sales. Your mission is to ensure ACSserviceofferingis strategically positioned early in the sales cycle clearly articulating the value and outcomes of Adobes postsales solutions.

You will partner closely with Adobes license sales teams to drive customer discovery build consulting scopes design digital maturity roadmaps and present actionable recommendations to senior executives.

Success requires hitting services bookings targets driving strong proposal conversion rates building a robust forwardlooking pipeline aligned with Adobe innovation and ensuring seamless execution within Adobes One ACS gotomarket model.

Key Responsibilities

1. Strategic PreSales Leadership

• Implement the new ACS vision and business lines with the support of ACS Global Sales team

• Integrate ACS services into the earliest stages of the sales motion.

• Partner closely with ACS Account Executives and broader Sales teams to position the new ACS postsales portfolio.

• Oversee rigorous customer discovery solution design and proposal development focused on clear business outcomes (e.g. revenue acceleration customer experience improvement).

2. Pipeline Accountability & Executive Engagement

• Grow the services pipeline in line with DX innovation ACSprioritiesand pipeline gaps

• Improve proposal win rates across the region.

• Lead executivelevel customer engagements and proposaldefencesfor top opportunities.

• Align withCXOlicense Solution Consulting leadership to ensure strategic resourcing for highpriority deals.

3. Operational Excellence

• Optimizepresales processes tools and waysofworking to increase deal velocity and scale bookings.

• Establish a staffing model that ensures the rightexpertiseis deployed at the right time.

• Champion innovative methodologies (e.g. robust POVs AdobesScopezillascoping tool) to differentiate ACS recommendations.

4. Seamless Handoff to Delivery

• Partner closely with delivery teams to ensure the accuracy clarity and feasibility of presales scopes.

• Provide highquality documentation and expectationssetting to minimize rework and improve customer satisfaction.

5. People Leadership & Team Development

• Recruit lead and develop a highperforming diverse EMEA presales team.

• Set clear goals manage performance rigorously and reinforce Adobes values.

• Foster a culture of learning innovation collaboration andstrong teamengagement.

What You Need to Succeed

• MBA or equivalent advanced degree or equivalent experience

• Significant experience in a leading consulting environment

• Demonstrated success hiring leading and mentoring highperforming teams

• Proven ability to scope and sell largescale enterprise transformation programs

• Strong understanding of industry trends and Adobe Digital Experience solutions

• Experience leading customer engagements in marketing digital transformation or customerexperience domains

• Exceptional analytical and problemsolving capabilities with the ability to build new frameworks and intellectual capital

• Operational attitude with a passion for scale process improvement and measurable impact

• Experience navigating and influencing in highly matrixed organizations