Technical Customer Service Manager
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Job Summary
Technical Customer Services Manager UK & Ireland
Location: UK (with travel across UK & Ireland)
Division: Continental Tyres Technical Customer Services
Employment Type: Full-Time
As a global leader in mobility safety and tyre technology we are looking for an experienced Technical Customer Services Manager to lead and optimise all Technical Services operations across the UK & Ireland. This is a highimpact customerfacing leadership role supporting our Consumer and Commercial Vehicle Tyre businesses.
About the Role
As Technical Customer Services Manager you will lead a team of 10 people and be responsible for all technical training dealer audit programmes warranty management and product performance monitoring for the UK & Ireland. You will act as the primary technical spokesperson for the regionsupporting internal teams working closely with industry bodies and representing Continental in media and tradeassociation environments.
You will strengthen our technical value proposition ensure compliance with UK legislation and drive innovation across our technical service offerings.
Key Responsibilities
- Lead and optimise Technical Services operations across the UK & Ireland.
- Manage all technical training delivery including Continentals ContiAcademy training centre in Rugby.
- Oversee dealer and fleet audit programmes technical inspections and SLA consultation.
- Develop technical communication materials including bulletins videos apps and service guidelines.
- Handle warranty processes in line with UK industry codes legislation DVSA recall procedures and corporate compliance.
- Administer product performance monitoring and provide insights to R&D Hannover CCS Sales and Marketing.
- Act as Continentals technical spokesperson to media industry associations government bodies and PR agencies.
- Provide authoritative guidance on tyre standards regulations and emerging legal topics (e.g. TRWP sustainability).
- Support Digital Solutions implementation installation and technical maintenance.
- Drive continuous improvement value creation and competitive benchmarking across all technical service areas.
Why Continental
- Work with one of the worlds most innovative tyre manufacturers.
- Lead technical strategy and representation for an entire market region.
- Influence product performance customer value and future technology development.
- Be part of a collaborative culture built on quality ownership results and trust.
Qualifications :
- HND or higher in Mechanical Engineering (or equivalent experience).
- 10 years Technical Service experience (tyre or automotive industry strongly preferred).
- Expert-level technical knowledge in tyre manufacturing tyre development legal compliance and quality systems.
- Strong experience in customer-facing technical support and stakeholder management.
- Proven process and project management capability.
- Excellent communication skills including experience engaging with media and trade bodies.
- Demonstrable leadership capability including developing highperforming technical teams.
- Strong commercial understanding of both passenger and commercial vehicle technology.
Additional Information :
- We offer hybrid working 3 days in the office 2 days working from home
- Competitive salary and benefits package
- Closing date for all applications: 1st March 2026
- Two stage interview process.
- Teams interviews to be held on 5th / 6th March 2026
- Face to face interview - 16th March 2026
Ready to Make an Impact
If you are a technically strong customerfocused leader with deep industry expertise we would love to hear from you.
Apply now and help shape the future of safe smart sustainable mobility.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2019, ... View more
