L3 Support Engineer (Python & MongoDB)
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client represents the connected world offering innovative and customer-centric information technology experiences enabling Enterprises Associates and Society to Rise.
They are a USD 6 billion company with 163000 professionals across 90 countries helping 1279 global customers including Fortune 500 companies. They focus on leveraging next-generation technologies including 5G Blockchain Metaverse Quantum Computing Cybersecurity Artificial Intelligence and more on enabling end-to-end digital transformation for global customers.
Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the 2021 Global 100 Most sustainable corporations in the World by Corporate Knights.
We are currently searching for a L3 Support Engineer (Python & MongoDB):
Responsibilities:
- Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
- Diagnose analyze and resolve production incidents ensuring minimal downtime and data integrity.
- Develop and maintain scripts and tools for monitoring automation and reporting using Python.
- Collaborate with development teams to identify root causes and implement long-term solutions.
- Document troubleshooting steps and best practices for internal knowledge sharing.
- Participate in on-call rotation and provide timely responses to critical incidents.
- Communicate effectively with stakeholders providing clear updates and post-incident reports.
Requirements:
- 3 years of experience in L3 support or similar production support roles.
- Strong proficiency in Python including experience with the FastAPI framework and automation scripting.
- In-depth knowledge of MongoDB database management and troubleshooting.
- Experience with monitoring tools log analysis and incident management frameworks.
- Familiarity with ETL processes and data streaming concepts.
- Bachelors degree in Computer Science IT or a related field.
Desired:
- Experience with cloud platforms (AWS).
- Knowledge of key management and encryption best practices.
- Familiarity with CI/CD pipelines and DevOps practices.
Languages
- Advanced Oral English.
- Native Spanish.
Note:
- Fully remote
If you meet these qualifications and are pursuing new challenges Start your application to join an award-winning employer. Explore all our job openings Sequoia Careers Page: Requirements: Requirements:
L3 Support Python FastAPI MongoDB Production Support Incident Management ETL AWS Scripting Automation Root Cause Analysis.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
