Workplace Assistant Facilities Manager (mfd)

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Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients. We are committed to hiring the best most talented people in our industry; and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate skilled trades and technology or youre looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally.

Title:Workplace Assistant Facilities Manager

Location: Berlin Germany

Client: Global Tech Finance Company

Job Summary:

We are seeking an experienced and dynamic Assistant Facilities Manager to join our global client account team at JLL. This role will be responsible for overseeing facility management operations leading a diverse team of talents managing senior stakeholders and driving service optimization. The ideal candidate will have a strong background in facilities management excellent leadership skills and a proven track record in client relationship management and service improvement.

Key Responsibilities:

Facilities Management Operations:

Oversee day-to-day facilities management operations for the global client account

Ensure compliance with health safety and environmental regulations

Manage and coordinate maintenance repairs andminor projects

Develop and implement facilities management policies and procedures

Monitor and analyze facilities performance metrics

Coordinate with vendors and service providers to ensure high-quality service delivery

Team Leadership:

Lead and manage a diverse team of facilities management professionals

Provide mentorship training and development opportunities for team members

Conduct regular performance evaluations and set clear objectives for the team

Foster a collaborative and inclusive work environment

Ensure effective communication and coordination within the team

Stakeholder Management:

Act as the primary point of contact for senior client stakeholders

Build and maintain strong relationships with key decision-makers

Regularly communicate project updates performance reports and strategic recommendations

Proactively address client concerns and resolve issues in a timely manner

Collaborate with internal JLL departments to ensure seamless service delivery

Service Optimization and Revenue Growth:

Identify opportunities for service improvements and cost efficiencies

Develop and implement strategies to optimize facilities management processes

Analyze market trends and client needs to propose new service offerings

Collaborate with the sales team to identify upselling and cross-selling opportunities

Contribute to the development of proposals and presentations for contract renewals and expansions

Financial Management:

Assist in budget preparation and management for the client account

Monitor and control expenses to ensure projects remain within budget

Identify cost-saving opportunities without compromising service quality

Prepare and present financial reports to senior management and clients

Continuous Improvement:

Stay updated on industry best practices and emerging technologies in facilities management

Implement innovative solutions to enhance operational efficiency

Lead change management initiatives to drive continuous improvement

Encourage and facilitate knowledge sharing within the team and across the organization

Qualifications:

Bachelors degree in Facilities Management Business Administration Engineering or a related field

5 years of experience in facilities management with at least 2 years in a leadership role

Strong knowledge of facilities management principles practices and technologies

Proven track record in managing large-scale client accounts

Excellent leadership and team management skills

Strong communication and interpersonal skills with the ability to interact effectively with senior stakeholders

Analytical mindset with a focus on process improvement and optimization

Proficiency in facilities management software and Microsoft Office suite

Project management certification (e.g. PMP) is a plus

IFMA certifications (e.g. FMP CFM) are highly desirable

This role offers an exciting opportunity to work with a global client lead a diverse team and drive innovation in facilities management. The successful candidate will play a crucial role in enhancing client satisfaction optimizing services and contributing to the growth of JLLs facilities management business.

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions. As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities.

Our core values of teamwork ethics and excellence are also fundamental to everything we do and were honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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