Team Lead After Sales Vendor Management (mfd) ab in den urlaub

Introduction

At we bring sunshine into peoples lives. As a leading vacation platform in Germany Austria and Switzerland we make holidays truly relaxing from the very beginning: reliable surprising and full of inspiration. Our headquarters are located in the heart of Leipzig. Here youll find modern offices in the city center flexible working options and a diverse open-minded team where your ideas can grow and have an impact. With innovative concepts and genuine passion we at ab in den urlaub are driving the future of travel forward together as a team. Do you want to break new ground with us and make travel dreams come true We look forward to receiving your application!

As Team Lead After Sales Vendor Management (m/f/d) you will take on the functional and disciplinary leadership of our after-sales team at the Leipzig and Berlin locations. You will manage internal operations as well as our external partner sites develop strategies to improve service quality and efficiency and drive the development of both your team and our external service providers. Regular travel to partner locations in Germany and abroad is naturally part of your responsibilities.

Your tasks

• Disciplinary and functional leadership of the After Sales Vendor Management team in Leipzig and Berlin
• Management and further development of external service centers (fulfillment locations) in Germany and abroad including regular on-site visits
• Development and implementation of strategies to improve service quality customer satisfaction and process efficiency
• Ensuring strong after-sales performance based on relevant KPIs (e.g. NPS FCR AHT SLA)
• Planning execution and quality assurance of onboarding sessions trainings and workshops for internal employees and external partners
• Motivating coaching and developing your team through regular feedback and performance discussions including 1:1 coaching sessions team huddles and call listenings
• Preparing analyzing and interpreting KPI reports and deriving targeted measures for process and quality improvements
• Managing invoice and performance data as well as analyzing the monthly service delivery of external partners
• Close collaboration with the department lead service leadership team and internal stakeholders to continuously enhance the after-sales area

Your profile

• You have completed a commercial apprenticeship or hold a degree in sales communication or business administration but more importantly you bring extensive successful hands-on experience.
• You have several years of experience in outbound sales including multiple years in a leadership role with proven success in team management motivation and development.
• You are confident working with key metrics such as conversion rate revenue/TTV cancellation rate and ancillary product attach rate and you use these KPIs to derive targeted performance-improvement measures.
• You have experience in 1:1 coaching sessions team huddles and call listenings; ideally you bring trainer experience in sales and actively support your teams skills development.
• You optimize outbound processes develop effective call scripts and ensure compliance with quality and regulatory standards (e.g. GDPR consent requirements for call recordings).
• You communicate clearly empathetically and solution-oriented both in customer interactions and in team leadership.
• You possess excellent German skills (at least C1) as well as solid English skills (at least B2).
• Experience in the travel industry is an advantage but not a requirement.
• Experience with CRM and ACD systems (e.g. Dynamics 365 Omnichannel) is a plus.

What we offer

• Reliability: unlimited full-time employment contract
• More time for yourself: 30 days of paid leave ( additional vacation for long term employees)
• Appreciation: anniversary program for your loyalty
• Work-Life-Balance: Flexible working hours mobile working throughout Germany and for a limited time abroad
• Attractive location: offices close to the city centre with excellent transport infrastructure in Leipzig
• Creative space: room for creativity proactivity and responsibility
• Team spirit: regular company and team events
• Wellbeing: With LOFINO you will benefit from allowances for your lunch your health and a special goodie for birthdays marriages and/or the birth or adoption of a child.
• A smoother journey to work: allowance for the Deutschlandticket and the posibility of a JobRad
• Focus on health and well-being: Company health management with a wide range of health services such as coaching counselling and prevention programmes

Your trip to us

Simply Apply via our and send us your CV your availability and your salary expectations. As data protection and digitalization are very important to us we only accept online applications. Applications from disabled persons and persons with equivalent status are welcome.

As part of the application process we are obliged as a company to view and check your work permit your ID card or your passport to ensure that you are entitled to work for us. Please make sure that you can provide the required documents if needed.
*ab in den urlaub is a brand of Invia Travel Germany GmbH