Patient Services Specialist II (Primary Care, Vero Beach)

Nemours is seeking a Patient Services Specialist II (Primary Care - Vero Beach) FULL-TIME to join our Primary Care team in Vero Beach Florida.

Nemours primary care practices provide a kid-friendly family-centered pediatric primary care experience for families in Central Florida. With 20 primary care and 3urgent care practices conveniently located throughout the region we provide quality professional pediatric services with special attention on preventive care and whole-child wellness.

This position is responsible for: To perform as a customer service representative for assigned divisions accurately obtaining and entering all essential information needed to complete registration and scheduling processes following standard business practices. Provide service to internal and external customers as a member of the clinic team.

• Customer service: answer phone lines in a prompt and courteous manner triage call and handle appropriately.
• Registration: collect maintain and ensure accuracy of information through the use of standard business practices.
• Coordinate all necessary paperwork for registration scheduling and appointment.
• Financial: collect verify and maintain patient insurance information including authorizations and referrals.
• Collect co- pays deductible co-insurance and balances on accounts. End of day balancing.
• Scheduling: understanding visit types templates and fundamentals of how to efficiently schedule an office visit. Manage no-show and cancelation process. Confirm appointments with patient/guardian. Prepare charts with the appropriate paperwork for the physician visit.
• Communication: triage and manage electronic communication daily. Scan all new paperwork into EMR or place in patient chart. Scan incoming mailed and faxed patient results into EMR and task the physician responsible for reviewing OR place information with patient chart and for provider to review. Check in and checkout patients in office.
• Coordinates the release of information and medical record process. Process all incoming and outgoing medical record requests.
• Ensures coding information is complete on billing documents.
• All other duties as assigned by supervisor.

Job Requirements

• High School Diploma required.
• Specialized (1 year of training beyond high school).
• Minimum of one(1) to three (3) years experiencepreferred.
• Customer Service and Healthcare experience preferred.
• Medical Office/Call Center experience preferred.
• Travel to other primary care locationsas needed forcoverage is required.

What We Offer

• Competitive base compensation in the top quartile of the market
• Annual incentive compensation that values clinical activity academic accomplishments and quality improvement
• Comprehensive benefits: health life dental vision
• 403B with employer match
• Licensure CME and dues allowance
• Not-for-profit status; eligibility for Public Service Loan Forgiveness
• For those living and working in Florida enjoy the benefit of no state income tax. Those based in Delaware benefit from the states moderate tax structure.

Located in Orlando Fla. Nemours Childrens Hospital is the newest addition to the Nemours integrated healthcare system. Our 100-bed pediatric hospital also features the areas only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families Nemours Childrens Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and keeping with our goal of bringing Nemours care into the communities we serve; we also provide specialty outpatient care in several clinics located throughout the region.

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