Senior Manager, Customer Trust
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
is seeking a Senior Manager Customer Trust to lead and scale our Customer Trust function. Reporting to the Director of GRC you will own the strategy and operations that enable our customers and prospects to understand and trust Abnormals security privacy and compliance posture.
This is a player-coach leadership role. Youll lead a team of 4-5 Customer Trust professionals while personally engaging with strategic customers driving questionnaire and RFP responses and owning our Trust Center. The ideal candidate brings deep experience in customer-facing security assurance roles thrives in fast-paced SaaS environments and has the executive presence to represent Abnormals security program to CISOs and security teams at the worlds largest enterprises.
If youre energized by building trust at scale leading high-performing teams and being the voice of security to customersthis role is for you.
What You Will Do
Customer Trust Program Leadership
- Lead and develop a team of 4-5 Customer Trust professionals; establish team goals operating cadence and career development paths.
- Own the end-to-end Customer Trust program strategy roadmap and KPIs; report on program effectiveness to GRC Director CISO and executive leadership.
- Serve as the escalation point and subject matter expert for complex customer security privacy and compliance inquiries.
Customer & Prospect Engagement
- Own and drive all customer and prospect security questionnaires and RFP responses; ensure timely accurate and high-quality deliverables.
- Serve as the primary point of contact for customer security conversationsjoin calls present Abnormals control environment and address customer concerns with confidence and credibility.
- Partner with Sales and Customer Success to support strategic deals and customer renewals requiring security assurance.
Trust Center & Content Ownership
- Own the Trust Center (SafeBase or equivalent)manage configuration content access and continuous improvement.
- Curate and maintain all customer-facing security documentation including pen-test reports SOC 2 reports ISO certifications policies and whitepapers.
- Analyze customer demand signals to proactively develop new content (whitepapers FAQs one-pagers) that anticipates customer needs and reduces inbound volume.
Contract & Legal Support
- Review Security Contract Exhibits Data Processing Agreements (DPAs) and privacy addenda; provide timely informed feedback to Legal and customers.
- Partner with Legal to standardize security and privacy contract language and streamline negotiation workflows.
Cross-Functional Collaboration
- Build strong partnerships with Sales Legal Product Security Compliance and Engineering to ensure cohesive messaging and efficient processes.
- Stay current on regulatory developments (GDPR CCPA industry frameworks) and translate implications for customer-facing communications.
Must Haves
- 8 years of experience in customer trust security assurance GRC or related disciplines with progressive responsibility.
- 3 years of people management experience leading customer-facing security or compliance teams.
- Demonstrated experience owning customer security questionnaires RFPs and trust center operations at a SaaS or technology company.
- Track record of directly engaging with customers (including executive-level security stakeholders) on security privacy and compliance topics.
- Strong understanding of common security frameworks and certifications (SOC 2 ISO 27001 ISO 27701 FedRAMP GDPR CCPA).
- Experience reviewing and negotiating security contract terms DPAs and privacy exhibits.
- Excellent communication skillsable to translate complex security concepts for technical and non-technical audiences both written and verbal.
- Strong project management skills with ability to manage multiple priorities in a fast-paced environment.
- Executive presence and credibility to represent the companys security posture to enterprise customers.
Nice to Haves
- Experience at a cybersecurity company or high-growth B2B SaaS company.
- Familiarity with Trust Center platforms (SafeBase Whistic Conveyor etc.) and GRC tools (Vanta Drata OneTrust ServiceNow GRC).
- Professional certifications such as CIPP CIPM CISA CISM CISSP CTPRP or ISO 27001 Lead Auditor.
- Experience supporting FedRAMP authorization or working with federal/public sector customers.
- Background in security compliance or risk consulting (Big 4 or similar).
- Degree in information security computer science business or related field.
#LI-EM5
Required Experience:
Senior Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Advanced email protection to prevent credential phishing, business email compromise, account takeover, and more.
