Custom Programs and Housing Manager (London, England)

In addition to working with colleagues in England and Wales and the wider Custom Team the postholder liaises closely with global colleagues from Health Safety & Wellbeing Academic Programmes HR and Student Engagement.

IFSA (Institute for Study Abroad) a US-based nonprofit organization creates global learning environments to help students gather the critical perspectives knowledge and skills essential for future success. With innovative programming and world-class support IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence intercultural agility individualizedlearning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success just as we build programmes with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do IFSA is the place for you.

Learn more about IFSA at this position your responsibilities would include:

• Oversee the planning and delivery of customprogrammesin England and Wales ensuring deadlines and key performance indicators are met and delivery aligns with IFSAs mission vision and commitments
• Contribute to emergency response and student incident management based on established protocol
• Duties assigned by DirectorEnglandand WalesProgrammestoassistwith student services and England/Wales operations
• Line management of CustomProgrammeCoordinator and CustomProgrammeAssistants in England and Wales ensuring the team meets deadlines and operationalobjectivesand supporting their professional development
• Work with the Director England and WalesProgrammesand HR to recruit and train CustomProgrammeCoordinators and CustomProgrammeAssistants
• In collaboration with the Director England and WalesProgrammes oversee IFSAs housing strategy in London
• Manage relationships with housing providers and customprogrammepartners/faculty
• Work closely with the Student Engagement Team to ensure housing needs are met for students in IFSA-provided housing
• Develop systems to ensure housing allocations maximize occupancy and best meet student requirements

• Ensure housing providers meet IFSAs standards for health safety and wellbeing through evaluations inspections and regular check-ins with providers and students
• Support onsite team as they handle housing queries and liaise with providers to ensuretimelyissue resolution

Requirements

• At least 4 years of work experience in sectors such as higher education tourism event planning or hospitality
• At least 1 year of experience in line management/with direct reports
• Strong time management and planning skills with the ability to work independently to execute time-sensitive tasks and duties successfully
• Strong attention to detail in creating internal and external documents and in managingprogrammeand administrative data
• Strong digital competencies including the ability to engage with multiple systems and our database platform Salesforce
• Contagious enthusiasm for IFSAs missionvisionand commitments
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students ofcolour students with mental and physical disabilities first-generation college students and LGBTQIA students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations
• Familiarity with the London student housing market is strongly desirable
• Undergraduate degree is preferred
• The legal right to work in the UK isrequired

We know there are great candidates who wont check all of these boxes and we also know you might bring important perspectives experiences and skills that we havent considered. If this describes you please dont hesitate to apply and tell us about yourself.

Physical and Work Environment

• Working on a computer placing phone/video calls.
• Required to navigate and travel around the city and for excursions potentially outdoors in the heat or cold
• Occasional travel around the city of London and to other programme locations isrequired
• Occasional physical activities such as arranging chairs/tables in conference room settings.
• Ability to support programme activities contribute to emergency response and attend occasional meetings outside of local business hours

To Apply

To apply please submit yourcover letter and CV for this position via IFSAs career page:

In your cover letter offer a compelling Why statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications will beginimmediatelyand the position will remain open until filled.

IFSA is an equal opportunity employer and our hiring process is inclusive of all genders and gender expressions races and ethnicities ages religions and sexualities as well as veterans and people with disabilities.