Explore our very big world.
We are looking for a passionate Assistant Food & Beverage Manager to join our wonderful team at London Marriott Hotel Kensington.
You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.
The impact youll make.
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the food and beverage culinary or related professional area.
OR
2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 1 year experience in the food and beverage culinary or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employees concerns.
Uses coaching skills throughout the property.
Demonstrates self confidence energy and enthusiasm.
Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
Provides excellent customer service.
Responds quickly and proactively to guests concerns.
Understands the brands service culture.
Sets service expectations for all guests internally and externally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Follows up to ensure complaints have been addressed to the guests satisfaction.
Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
Complies with all corporate accounting procedures.
Assists GM as needed with annual Quality audit.
LONDON MARRIOTT KENSINGTON
At the 4-star London Marriott Hotel Kensington ideally located near Londons best-known landmarks we stand out from the crowd. We relentlessly pursue our craft. We support one another strive for excellence and advance our expertise. We are versatile. Situated within a soaring seven-story atrium we are empowered to stay in control and soar above it all.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
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