Sales Operations & Support Coordinator I (Fixed-Term)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

The Coordinator I Order Entry & Order Management is an entry-level cross-trained role responsible for supporting the efficient execution of the Order-to-Cash process by handling standard order entry tasks and moderately complex change order processing. This role ensures order accuracy timely processing and strong coordination with internal teams while maintaining compliance with Vertiv policies and data standards.

Through structured training the Coordinator I develops skills in PO validation CPQ quote review milestone billing issue resolution and quality checks enabling them to support both the Order Entry (OE) and Order Management (OM) functions.

Job Responsibilities:

A. Order Entry Responsibilities

1. Process all Channel product orders within the required 24-hour turnaround time.
2. Ensure 95% of orders received one hour before the end of shift are reviewed/touched.
3. Validate CPQ quotes to ensure accuracy between the quote and customer purchase order.
4. Review POs based on the Vertiv Order Quality Checklist to prevent errors and discrepancies.
5. Perform reporting tasks or other activities assigned by the supervisor in support of essential functions.
6. Perform milestone billing on Project Orders as assigned.
7. Execute and complete Order-to-Cash tasks efficiently and accurately.
8. Participate in basic quality audits to ensure compliance with order entry standards.
9. Coordinate with internal teams or customers to resolve discrepancies missing information or clarifications.
10. Comply with all applicable Vertiv policies market memos and process guidelines.

B. Order Management Responsibilities

(Supports the completion and accuracy of change orders across segments: resellers VARs OEMs and direct end-users.)

1. Process a range of standard and moderately complex change orders with accuracy and attention to detail.
2. Ensure all change order modifications align with approved terms CPQ quotes pricing and customer instructions.
3. Investigate and resolve order discrepancies by reviewing supporting documentation and coordinating across teams.
4. Support timely issue resolution to maintain strong customer relationships and seamless fulfillment.
5. Communicate clearly with Sales Order Fulfillment Finance Logistics OE/I and CS teams to ensure alignment.
6. Maintain accurate documentation and audit-ready transaction histories.

C. Cross-Functional & Administrative Responsibilities

1. Assist in updating trackers logs or reports used for team performance and operational insights.
2. Participate in team meetings huddles and cascades to share updates best practices and aligned action plans.
3. Provide peer support and maintain a collaborative work environment.
4. Escalate recurring issues blockers or systems problems to supervisors for timely resolution.
5. Uphold data integrity across systems (Oracle CPQ CRM OE tools).
6. Participate in assigned training to support readiness in both OE and OM functions.

Qualifications:

• Bachelors degree preferred (Business Operations or related field); open to fresh graduates.
• Strong attention to detail and ability to follow structured processes.
• Basic proficiency in MS Office tools (Excel required).
• Experience with ERP/CPQ/CRM systems is a plus but not required; training provided.
• Strong communication skills and willingness to learn technical processes.
• Ability to manage time prioritize tasks and meet processing deadlines.
• Accuracy & Attention to Detail
• Customer Focus & Problem Resolution
• Time Management & Prioritization
• Operational Discipline
• Data Integrity Awareness
• Cross-Functional Collaboration

• Adaptability & Learning Agility

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example