Learning and Development Manager

WHAT ARE WE LOOKING FOR

Tertiary qualifications or other collegiate-level degree in Training Human Resources Business Hotel Management or related field;

2 years experience in delivering training;

Previous experience in customer service preferably in a hotel environment;

Strong organisational administration and communication skills;

Demonstrates positive involvement and interaction with the overall Hilton team both at an individual team & management level.

A passion and enthusiasm for facilitating learning;

Flexibility in schedule to facilitate trainings at times based on business needs

Innovative in the delivery of training initiatives;

Creates an environment of learning enjoyment and involvement

Before you get startedYes we do have theBEST Team Member Travel Programwith HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!

Why you will love working for Hilton!

110 exceptionally discounted travel nights per year for you your friends or family to enjoy at any of our 9000 hotels located in 141 countries and territories around the world.

Discounts of up to 25-50% on products and services in participating Hilton outlets

Extensive range of career development opportunities including access to Hilton University training offering more than 3000 free learning programs

Bonus Annual Leave days after 2 years

Unwavering focus on creating an inclusive environment offers growth opportunities is driven by purpose and allows team members to bring their best most authentic selves to work.

ABOUT HILTON SYDNEY

Iconic 598-room Hilton Sydney is located in the heart of Sydneys CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations we are home to signature restaurant glass Brasserie heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.

WHAT WILL I BE DOING

As the Learning and Development Manager for Hiltons flagship hotel in Australasia you will be responsible for the overall coordination and facilitation of the hotels training function. You will be present within departments to ensure thorough onboarding and skills training for new and existing team members trainings gaps are identified and resolved and talent is being developed. You will ensure Hilton brand trainings are effectively delivered and compliance standards met. As a leader in the hotel you will work closely with heads of department and senior leaders to deliver highly impactful and engaging trainings ensuring Hilton Sydney remains a Great Place to Work.

Key responsibilities include;

Proactively engage with managers on a monthly basis to ensure standards are being met and learning and development programs strategically designed and implemented to improve guest experience

Be present within departments and hotel operations and determine and identify strategies to lower turnover and drive retention through learning and development activities

Determine the yearly training needs of the hotel using team member pulse survey and annual survey feedback as well as conducting an annual training needs analysis.

Support individual and team development acting as a coach and mentor to all team members

Organise and facilitate Hilton Brand Trainings ensuring brand compliance

Support departments in developing leadership capabilities and achieving functional excellence

Identify future Hilton talent by establishing and maintaining professional relationships with key source markets including Schools & Universities ensuring Hilton Sydney is front of mind

Partner with local and overseas schools to recruit and manage the hotels internship positions ensuring training contracts obligations and learning objectives are fulfilled

Liaise with representatives from the hotels appointed Apprenticeship Provider and Registered Training Organisations (RTOs) to manage all Apprenticeships including Training Contracts and progress towards qualification

Train and develop Departmental Trainers through on-going workshops and monthly meetings to be able to facilitate effective and impactful trainings in their own departments

EOE/AA/Disabled/Veterans