Director of Care Management

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

About Belle

Belle is building a new category of in-home healthcare for Medicare seniorsdesigned for engagement prevention and real-world outcomes. We combine a uniquely trained in-home workforce (Community Health Workers) with centralized clinical Care Management to support older adults with multiple chronic conditions.

Were scaling quickly and investing heavily in care delivery excellence compliance and a member experience that feels personalnot institutional.

The Opportunity

Belle is hiring a Director of Care Management to lead our centralized Care Management team (Case Managers and Medical Assistants). This team is the clinical engine behind our modelreviewing in-home visit findings and member data updating care plans coordinating care and ensuring members receive consistent follow-up month after month. This position reports to our Medical Director.

This leader will own day-to-day team performance and will be responsible for delivering a consistently high-quality compliant and scalable care management experience for Belle members.

This is a leadership role for someone who combines clinical credibility with strong operational instinctssomeone who can build structure coach teams improve workflows and operate with urgency.

What Youll Do

Lead and develop a high-performing care management organization supporting Medicare members with multiple chronic conditions.
Drive consistent care plan execution follow-up and care coordination across the member population.
Build and maintain operational structure: workflows SOPs escalation pathways training standards and performance management.
Optimize care management workflows to support strong clinical outcomes while ensuring documentation quality compliance and accurate reimbursement.
Partner closely with the Medical Director to ensure care management work is clinically aligned.
Work cross-functionally with Billing/RCM Clinical Ops and Product/EHR teams to ensure care management work is well-documented trackable and operationally efficient.
Establish and run quality assurance processes (audits coaching loops documentation standards member experience reviews).
Hire coach and retain strong frontline care management leaders and team members.

Who You Are

5 years in healthcare operations care management clinical program leadership or related fields
3 years managing teams with measurable performance expectations
Experience supporting Medicare populations
Strong understanding of care coordination chronic disease management and care plan execution
Comfort operating in a fast-paced environment with real performance metrics

Strongly Preferred

Direct experience with Chronic Care Management (CCM)
Experience in Medicare Advantage value-based care or a scaling provider group
Experience partnering with a Medical Director or clinical governance leader
Experience leading care management in a telehealth-first virtual care or hybrid care delivery model
Familiarity with EHR-based workflows (eClinicalWorks a plus)

What Success Looks Like

Members experience best-in-class friendliness and high-quality support from the Care Management team.
The care management team is well-trained disciplined and predictable in meeting its performance expectations.
Care plans and documentation are consistently complete accurate and compliant.
The operation scales smoothly as member volume grows.

Why Belle

Belle is an opportunity to help build a new care model from the ground upone that is operationally excellent clinically responsible and genuinely loved by members.

If youve wanted to lead care management in a way that is modern measurable and mission-driven wed love to meet you!

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race color religion or religious belief ethnic or national origin nationality sex gender gender-identity sexual orientation disability age military or veteran status or any other basis protected by applicable local state or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Required Experience:

Director

About BelleBelle is building a new category of in-home healthcare for Medicare seniorsdesigned for engagement prevention and real-world outcomes. We combine a uniquely trained in-home workforce (Community Health Workers) with centralized clinical Care Management to support older adults with multiple...