Retail Operations Manager

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Wolt is on an exciting journey to become the app for every moment. Beyond restaurants weve built a fast-growing retail business covering super- and hypermarkets groceries pharmacies pet supplies health & beauty and so much more. Its not by chance that one of our goals for 2026 and beyond is to become synonymous with the mall in your pocket.

This role is a unique opportunity to combine strategic thinking operational execution and data-driven insights to scale Wolts retail business in Czechia and beyond.

Do you have a strong understanding of the enterprise retail landscape in Czechia If this sounds like you then wed love to chat!

What youll be doing

• Lead strategic projects focused on retail operational excellence client experience and conversion funnel optimization across retail cities in Czechia
• Develop and implement scalable playbooks that drive partner store operations order volume and retention
• Use data to identify performance gaps and create dashboards and tools including AI-powered solutions to automate decision-making
• Design and maintain a calculation model that links operations KPIs to partner volume growth and profitability
• Create partner guidelines to help them reach assortment and operations targets ensuring effective implementation
• Work with store managers and third-party agencies to ensure quality and cost-efficient execution to reach operations targets
• Conduct daily performance check-ins on key operational metrics to monitor progress and identify areas for improvement
• Build strategic frameworks for launching new initiatives and own their implementation end-to-end
• Lead project management efforts on high-priority topics ensuring timely delivery and measurable impact

Our humble expectations

• 3 years in strategy operations consulting or high-growth tech with multi-stakeholder project ownership and clear commercial impact.
• Advanced analytical judgment. You build views in BI tools and spreadsheets and use them to steer plans.
• Proven ability to determine methods for new work and influence cross-functional stakeholders without formal authority.
• Structured proactive and dependable with crisp communication to senior and frontline partners.
• Fluent in Czech/Slovak and English.
• Strong plus: grocery or non-food retail operations or category management.

Next Steps

So if you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then get the conversation going. We will review applications on an on-going basis so please apply today!
Please note that we do not accept applications coming through email due to GDPR.

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.