IT Support Specialist – Tier 1

Bogotá - Colombia

Monthly Salary: COP 3500000 - 3500000

Experience Required: 1-3years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

As an IT Support Specialist Tier 1 you will be the first point of contact for employees providing frontline technical support access management and initial troubleshooting. This role is ideal for professionals with hands-on Service Desk experience who enjoy helping users and working in a structured enterprise IT environment.

Requisitos

6 months to 2 years of experience in IT Support Help Desk or Service Desk (Tier 1).
Hands-on experience with:
Windows 10/11
Microsoft 365
Active Directory or Azure AD
Ticketing systems (Zendesk ServiceNow Jira etc.)
Basic understanding of:
VPNs
Networking fundamentals (DNS DHCP TCP/IP)
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service mindset.
Ability to work onsite and follow defined schedules.

Responsibilities

Act as first-level support for employees via ticketing system phone and in-person password resets MFA enrollments and identity verification.
Manage Active Directory / Azure AD tasks (user accounts groups permissions).
Provide support for Microsoft 365 (Outlook Teams OneDrive SharePoint).
Troubleshoot Windows 10/11 endpoint issues (login performance hardware configuration).
Assist with VPN connectivity issues (Cloudflare or similar VPN solutions).
Support and configure RingCentral (users extensions basic call handling).
Provide basic support for SaaS and line-of-business applications (Salesforce Applied Epic WEX carrier portals etc.).
Set up and support printers both onsite and remote.
Assist with new hire onboarding equipment setup and data migration using OneDrive.
Support mobile device enrollment via Intune.
Troubleshoot and support Zoom Rooms / conference room systems.
Document all interactions clearly and accurately in Zendesk.
Escalate incidents to Tier 2 / specialized teams when required.
Deliver an excellent customer service experience to internal users.

Required Skills:

equired Skills & Experience 6 months to 2 years of experience in IT Support Help Desk or Service Desk (Tier 1). Hands-on experience with: Windows 10/11 Microsoft 365 Active Directory or Azure AD Ticketing systems (Zendesk ServiceNow Jira etc.) Basic understanding of: VPNs Networking fundamentals (DNS DHCP TCP/IP) Strong troubleshooting and problem-solving skills. Excellent communication and customer service mindset. Ability to work onsite and follow defined schedules.

Required Education:

Profesional

Requisitos

6 months to 2 years of experience in IT Support Help Desk or Service Desk (Tier 1).
Hands-on experience with:
Windows 10/11
Microsoft 365
Active Directory or Azure AD
Ticketing systems (Zendesk ServiceNow Jira etc.)
Basic understanding of:
VPNs
Networking fundamentals (DNS DHCP TCP/IP)
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service mindset.
Ability to work onsite and follow defined schedules.

Responsibilities

Act as first-level support for employees via ticketing system phone and in-person password resets MFA enrollments and identity verification.
Manage Active Directory / Azure AD tasks (user accounts groups permissions).
Provide support for Microsoft 365 (Outlook Teams OneDrive SharePoint).
Troubleshoot Windows 10/11 endpoint issues (login performance hardware configuration).
Assist with VPN connectivity issues (Cloudflare or similar VPN solutions).
Support and configure RingCentral (users extensions basic call handling).
Provide basic support for SaaS and line-of-business applications (Salesforce Applied Epic WEX carrier portals etc.).
Set up and support printers both onsite and remote.
Assist with new hire onboarding equipment setup and data migration using OneDrive.
Support mobile device enrollment via Intune.
Troubleshoot and support Zoom Rooms / conference room systems.
Document all interactions clearly and accurately in Zendesk.
Escalate incidents to Tier 2 / specialized teams when required.
Deliver an excellent customer service experience to internal users.