UC TIER 2 CUSTOMER SUPPORT 1476

Bogotá - Colombia

Monthly Salary: COP 1950 - 1950

Experience Required: 1-3years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a Tier 2 IT Support Technician to join our team and provide advanced technical support and escalation handling for complex IT issues. This role is responsible for administering core systems supporting enterprise applications managing integrations and ensuring the stability and performance of the IT environment. The Tier 2 Technician also plays a key role in mentoring Tier 1 staff and coordinating workflow to maintain high service levels.

Responsibilities

Administer and support Exchange Online Active Directory SharePoint and related permissions.

Serve as an escalation point for complex technical issues from Tier 1 support.

Perform advanced troubleshooting for Material Zoom RingCentral and Caller Verify.

Configure and maintain RingCentral call queues user groups licensing and site business hours.

Configure manage and support PrinterCloud including driver profiles deployments membership assignments and coordination with Network Services for static IP address assignments.

Administer and support ShareFile assisting users with access data transfers and permission management.

Manage and support including user permissions integrations and automation setup.

Configure and maintain Active Directory security and permission groups to ensure appropriate access control.

Maintain logon scripts and drive mappings across Citrix and Cloudflare environments.

Route categorize and coordinate tickets with appropriate teams (Business Systems Infrastructure Data & Development etc.).

Perform Citrix profile rebuilds and assist with file folder and data recovery during backup and restoration processes.

Oversee hardware and software procurement for new hires and coordinate equipment retrieval during offboarding.

Mentor and provide guidance to Tier 1 technicians supporting skill development and process adherence.

Coordinate workflow management within the Tier 1 support team.

Collaborate with internal stakeholders client executives and IT teams to ensure environment stability and performance.

Requisitos

Proven experience in Tier 2 IT Support Desktop Support or Systems Administration.

Strong expertise in Windows 11 Microsoft Office PC hardware and printers.

Experience administering Active Directory including user accounts groups and permissions.

Hands-on experience with Exchange Online and SharePoint administration.

Basic knowledge of Citrix environments.

Experience using remote support tools.

Solid understanding of networking fundamentals including routing switching firewalls and VPNs.

Ability to prioritize tasks effectively and manage multiple issues simultaneously.

Strong organizational and problem-solving skills.

Excellent communication skills and ability to work collaboratively across teams.

Prior experience performing basic system administration tasks (user provisioning permissions server assistance) is preferred.

Required Skills:

Requisitos Experiencia como desarrollador Backend (nivel intermedio). Conocimientos en Gosu o experiencia sólida en Java con disposición para trabajar con Gosu. Comprensión de principios de programación orientada a objetos. Experiencia en desarrollo y mantenimiento de aplicaciones backend. Capacidad para trabajar de forma autónoma en modalidad remota. Buenas habilidades de comunicación y trabajo en equipo. Responsabilidades Desarrollar y mantener funcionalidades backend utilizando Gosu. Colaborar con el equipo técnico en el diseño e implementación de soluciones. Analizar y resolver incidencias técnicas. Asegurar la calidad y el correcto funcionamiento del código desarrollado. Documentar desarrollos y cambios cuando sea necesario.

Required Education:

Profesional