Global Program Director

Title: Global Program Director Global Clients

Location: Redmond WA

Salary Range: $188000 $191000 (Base); Bonus eligible

Reports To: Vice President Global Clients Americas

Job Summary

The Global Program Director Global Clients Americas serves as the executive-level Security Advisor and strategic partner for a highly sophisticated technology-driven global enterprise headquartered in Redmond WA. This role provides strategic leadership and operational governance for a $50M global security portfolio spanning more than 45 countries supporting a complex fast-paced corporate environment with evolving risk scale and innovation demands.

The Global Program Director has full accountability for global program strategy financial performance and service delivery across the Americas and international regions. This leader ensures alignment between client business objectives and Securitas global operating model driving consistency resilience and continuous improvement across a geographically diverse footprint.

Operating at an executive level this role serves as the primary escalation point and trusted advisor to senior client stakeholders balancing global standardization with regional flexibility while delivering measurable business value.

This position is designed for a senior leader who can operate at both the strategic and operational levelssetting vision and standards globally while ensuring disciplined execution locally.

Distinguishing Characteristics

This position applies to salaried supervisory employees who manage a global client program and associated work units. The role is primarily strategic and leadership-focused with routine execution of subordinate duties limited to no more than 40% of overall responsibilities.

Essential Functions

The functions listed below represent the core responsibilities of the role. Duties may vary based on business needs and additional responsibilities may be assigned.

Global Program Leadership & Client Partnership

• Serve as the senior-most point of contact and trusted Security Advisor for the client maintaining strong executive relationships and ensuring exceptional service delivery across all regions.
• Lead the design execution and evolution of a comprehensive global security program aligned with client risk posture business objectives and growth strategy.
• Provide strategic counsel to client leadership on security governance emerging risks operational resilience and best practices in global security management.

Financial & Operational Accountability

• Maintain full P&L ownership for a $50M global portfolio including budgeting forecasting margin performance and cost optimization.
• Lead long-range financial planning and annual operating plans in partnership with client leadership.
• Analyze financial operational and performance data to drive informed decision-making and continuous improvement.
• Ensure financial discipline while supporting scalability innovation and global growth initiatives.

Governance Risk & Compliance

• Direct and oversee global security risk assessments and reviews using industry best practices and client-specific tools.
• Ensure consistent application of post orders operating procedures and compliance standards across the entire portfolio.
• Support crisis management special events and emergency response planning as required.

Service Delivery & Workforce Oversight

• Ensure appropriate staffing levels across all locations in collaboration with regional and branch leadership.
• Oversee workforce planning scheduling effectiveness and labor cost controls while meeting client service expectations.
• Drive consistency in service delivery performance standards and customer experience across all sites.

Global Coordination & Growth Support

• Coordinate and lead global RFI and RFP responses including pricing strategy financial modeling and cross-region alignment.
• Support rapid client growth global expansion new site activations and large-scale program transitions.
• Develop and manage a global service delivery network across more than 45 countries leveraging regional Securitas teams and strategic alliance partners.
• Apply a standardized global governance model while enabling regional adaptability based on regulatory cultural and operational requirements.

Continuous Improvement & Innovation

• Identify opportunities to enhance security operations through process improvement technology integration and innovative service models.
• Establish and deploy global best practices and standardized operating models aligned with the Global Clients Americas framework.
• Drive measurable improvements in efficiency effectiveness and client satisfaction through data-driven decision-making.

Leadership & Stakeholder Engagement

• Build strong partnerships with internal Securitas leadership regional teams and functional stakeholders.
• Provide clear direction coaching and accountability to program leadership teams supporting the client.
• Regularly conduct executive-level business reviews with the client and internal leadership.

Minimum Qualifications

Education & Experience

• Bachelors degree preferred; equivalent experience will be considered.
• Minimum of 10 years of progressively responsible leadership experience in security operations global account management program management or a closely related field.
• Demonstrated experience leading large complex multi-region or global client programs with full financial accountability.

Technical & Professional Skills

• Strong business acumen with proven P&L management experience.
• Ability to operate effectively in a global business environment with diverse stakeholders.
• Proficiency in Microsoft Office applications including Word Excel PowerPoint Outlook Teams SharePoint and Visio.
• Exceptional communication executive presence and stakeholder management skills.

Working Conditions

• Primarily office-based in Redmond WA with regular interaction at client sites.
• Domestic and international travel may be required based on client needs.

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

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